EST. 1987

WE TRANSFORM YOUR BUSINESS INTO AN EXPERIENCE

Our reason for being as Experience Engineers is to spread delight. By creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create Raving Fans. For both our business partners and ourselves!

OUR SOLUTIONS

Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers solutions designed to break thinking patterns open, support employees and transform your customers into raving fans.

OUR ACTIVITIES

over the past 12 months…

286540EMPLOYEES REACHED
108RUNNING PROJECTS
46COUNTRIES
92NPS (Net Promotor Score)

OUR PROJECTS

We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably. Just have a look and get inspired. Click here for more projects!

Christiane de Jong

As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience. With the empowerment of our staff and putting the guest at number one, we emphasise our slogan ‘Feeling Good on the Move’…

Christiane de Jong - HMSHost
Geoff-Andrew-Worldhotels-CEO

Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Performance Solutions helps us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”…

Geoff Andrew - Worldhotels
Grant-McGregor-Retail-Customer-Experience-Shell 3

Performance Solutions have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Performance Solutions, and the ability to understand their own customers’ needs became obvious very quickly…

Grant McGregor - Shell Global

WEBSHOP

Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs including training videos and facilitator guides!

EXPERIENCE BLOG

Read our latest blog posts on Leadership Development, Customer Experience, Employee Engagement, Learning Design & Gamification written by the Experience Engineers of Performance Solutions…

Gamification Collaboration - Article Gamification Europe Kira Downer
The Importance of Collaboration in Gamification

In this post we discuss the significant impacts of collaboration within communities and how the Gamification community can use it to our advantage. To improve reach, accelerate growth and create...

Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying...

Gamification Trends - Experience Based Learning - Performance Solutions-w1200
Gamification – From Player to Professional

The brand of Gamification has been changing since it's conception. This article looks to explore the  the theme of our upcoming conference and hopefully to generate some discussion points before...

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