EST. 1987


Our reason for being as Experience Engineers is to spread delight. By creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create Raving Fans. For both our business partners and ourselves!


Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers solutions designed to break thinking patterns open, support employees and transform your customers into raving fans.


over the past 12 months…

92NPS (Net Promotor Score)


We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably. Just have a look and get inspired. Click here for more projects!

Christiane de Jong

As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience. With the empowerment of our staff and putting the guest at number one, we emphasise our slogan ‘Feeling Good on the Move’…

Christiane de Jong - HMSHost

Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Performance Solutions helps us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”…

Geoff Andrew - Worldhotels
Grant-McGregor-Retail-Customer-Experience-Shell 3

Performance Solutions have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Performance Solutions, and the ability to understand their own customers’ needs became obvious very quickly…

Grant McGregor - Shell Global


Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs including training videos and facilitator guides!


Read our latest blog posts on Leadership Development, Customer Experience, Employee Engagement, Learning Design & Gamification written by the Experience Engineers of Performance Solutions…

Gamification Europe 2018 Amsterdam Photo Gallery
Photo Gallery | Gamification Europe 2018 in Amsterdam

Last week we were part of Gamification Europe 2018, a 2-day conference on Gamification. Packed with inspiring sessions by noted experts in the field, we were updated on the status...

Michiel van Eunen - Gamification Europe Awards 2018
The Hunt – Finalist Gamification Europe Awards 2018

We're very proud to announce that "The Hunt", an Alternate Reality Game designed by our Gamification expert Michiel van Eunen, is finalist in the Gamification Europe Awards 2018! An Alternate...

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows...


We would love to hear about your challenge! Just click the button below and drop us a line or call us at Call +31 (0)23 – 510 0 510