WE TRANSFORM YOUR BUSINESS INTO AN EXPERIENCE
Our reason for being as Experience Engineers is to spread delight. By creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create Raving Fans. For both our business partners and ourselves!
OUR SOLUTIONS
Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers solutions designed to break thinking patterns open, support employees and transform your customers into raving fans.
REVERSE ENGINEERING
Reverse Thinking & Engineering transforms your customers into loyal fans, and employees into passionate brand ambassadors.
GROW-BEE.COM
The only cloud-based learning solution that combines blended learning, community building and brand activation!
EMERGENETICS
Emergenetics provides you with an overview of your thinking and behavioral preferences and those of your employees.
INPROVE MYSTERY SCANS
InProve executes Mystery Checks and Mystery Calls, tuned to your intended customer- and brand experience and designed to directly detect the need for training.
IFH PERFORMANCE ACADEMY
IFH Performance Academy sets new standards in hospitality with practical and inspiring trainings, designed to transform your team into ideal hosts.
FISH! PHILOSOPHY
If you’re looking for a way to energize your team, deliver remarkable customer service and increase employee retention, you’ve come to the right place.
OUR ACTIVITIES
over the past 12 months…
OUR PROJECTS
We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably. Just have a look and get inspired. Click here for more projects!
Project | Le Pain Quotidien
Project | Carlson Rezidor Group
Project | IKEA
Project | Tommy Hilfiger
Project | WorldHotels Collection
Project | CenterParcs
Project | Calvin Klein
Project | CitizenM Hotels
Project | Mazda Motors
Project | HMShost
As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience. With the empowerment of our staff and putting the guest at number one, we emphasise our slogan ‘Feeling Good on the Move’…
Christiane de Jong - HMSHost
Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Performance Solutions helps us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”…
Geoff Andrew - Worldhotels
Performance Solutions have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Performance Solutions, and the ability to understand their own customers’ needs became obvious very quickly…
Grant McGregor - Shell GlobalWEBSHOP
Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs including training videos and facilitator guides!
EXPERIENCE BLOG
Read our latest blog posts on Leadership Development, Customer Experience, Employee Engagement, Learning Design & Gamification written by the Experience Engineers of Performance Solutions…
In this post we discuss the significant impacts of collaboration within communities and how the Gamification community can use it to our advantage. To improve reach, accelerate growth and create...
Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying...
The brand of Gamification has been changing since it's conception. This article looks to explore the the theme of our upcoming conference and hopefully to generate some discussion points before...
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