WE TRANSFORM YOUR BUSINESS INTO AN EXPERIENCE
Our reason for being as Experience Engineers is to spread delight. By creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create Raving Fans. For both our business partners and ourselves!
OUR SOLUTIONS
Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers solutions designed to break thinking patterns open, support employees and transform your customers into raving fans.
REVERSE ENGINEERING
Reverse Thinking & Engineering transforms your customers into loyal fans, and employees into passionate brand ambassadors.
GROW-BEE.COM
The only cloud-based learning solution that combines blended learning, community building and brand activation!
EMERGENETICS
Emergenetics provides you with an overview of your thinking and behavioral preferences and those of your employees.
INPROVE MYSTERY SCANS
InProve executes Mystery Checks and Mystery Calls, tuned to your intended customer- and brand experience and designed to directly detect the need for training.
FISH! PHILOSOPHY
If you’re looking for a way to energize your team, deliver remarkable customer service and increase employee retention, you’ve come to the right place.
OUR ACTIVITIES
over the past 12 months…
OUR PROJECTS
We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably. Just have a look and get inspired. Click here for more projects!
As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience. With the empowerment of our staff and putting the guest at number one, we emphasise our slogan ‘Feeling Good on the Move’…
Christiane de Jong - HMSHost
Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Performance Solutions helps us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”…
Geoff Andrew - Worldhotels
Performance Solutions have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Performance Solutions, and the ability to understand their own customers’ needs became obvious very quickly…
Grant McGregor - Shell GlobalWEBSHOP
Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs including training videos and facilitator guides!
EXPERIENCE BLOG
Read our latest blog posts on Leadership Development, Customer Experience, Employee Engagement, Learning Design & Gamification written by the Experience Engineers of Performance Solutions…
Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows...
Last year we enjoyed participating in the Gamification Europe event in Brighton, UK. For 2018 we've got this leading conference on Gamification to come to Amsterdam! Taking place on November 26 and 27, 2018 at the BOOM...
According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in...
LIKE WHAT YOU SEE?
We would love to hear about your challenge! Just click the button below and drop us a line or call us at Call +31 (0)23 – 510 0 510
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