EST. 1987


Our reason for being as Experience Engineers is to spread delight. By creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission to create Raving Fans. For both our business partners and ourselves!


Emotional bonding has become indispensable for companies. Delighting others means creating authentic and personal marketing that impacts inward as well as outward relations. As Experience Engineers we want to create experiences that have the power to do exactly this. Performance Solutions offers solutions designed to break thinking patterns open, support employees and transform your customers into raving fans.


over the past 12 months…

92NPS (Net Promotor Score)


We work for and with an array of companies in different sectors to help improve their customer experience. This includes making shopping more fun, hotel visits more rewarding, hospital stays less awkward or flying more comfortably. Just have a look and get inspired. Click here for more projects!

Christiane de Jong

As a global player in the hospitality branch at airports, it’s all about the guests. Performance Solutions helps us with the training development and materials to transform our organization from process thinking to guest experience. With the empowerment of our staff and putting the guest at number one, we emphasise our slogan ‘Feeling Good on the Move’…

Christiane de Jong - HMSHost

Worldhotels unites a large variety of intriguing venues. With “Start with WHY” we want to encourage our hotels to let their individuality shine through and create inspiring moments for their customers. Performance Solutions helps us to identify what makes each hotel unique by asking “What do you want your customers to experience when they stay in your hotel?”…

Geoff Andrew - Worldhotels
Grant-McGregor-Retail-Customer-Experience-Shell 3

Performance Solutions have been flexible, practical, and enthusiastic in their approach, while support the delivery of a stepped change to delivering more customer focused experiences. The collaborative approach and creative tools provided by Performance Solutions, and the ability to understand their own customers’ needs became obvious very quickly…

Grant McGregor - Shell Global


Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs including training videos and facilitator guides!


Read our latest blog posts on Leadership Development, Customer Experience, Employee Engagement, Learning Design & Gamification written by the Experience Engineers of Performance Solutions…

Key strategies Recruitment - Performance Solutions - Cammio
Key Strategies When Your Candidate Pool Dries Up

The US Commerce Department reported that the economy grew at an annual rate of 4.1% in the second quarter of 2018. Many European and Asian markets experience a strong period...

Gamification Collaboration - Article Gamification Europe Kira Downer
The Importance of Collaboration in Gamification

In this post we discuss the significant impacts of collaboration within communities and how the Gamification community can use it to our advantage. To improve reach, accelerate growth and create...

Intent-Impact: The Unseen Gap Affecting Your Workforce

In the workplace and in our personal relationships, it’s likely that we’ve all experienced the intent-impact gap. The intent-impact gap is what occurs when our words or actions are misinterpreted...


We would love to hear about your challenge! Just click the button below and drop us a line or call us at Call +31 (0)23 – 510 0 510