Talent Development & Employee Engagement

Your colleagues and employees have talents only waiting to be fostered. Gaining insight into the potential of your employees will enable you to increase individual and collective performance. It is also important to explain to your team how their individual talent can help to bring the desired brand experience to life.

• Employees become more confident because they can utilize their talents optimally
• Employee loyalty and team spirit are strengthened
• The employees’ positive sense of self worth creates a great work climate
• Employees will gladly engage in the desired guest experience

Customer & Brand Experience

Experiences have become the new currency in the interactions with customers and employees. However, brand promise and reality are rarely the same. Customer experiences often turn out to be disappointments as the level of expectations is not met. Performance Solutions consults on customer experience, closing the gap between what brands promise and customers experience. This results in:

• Happy fans 
• Loyal customers due to positive brand experiences
• A differentiation of your competitors due to a unique brand promise

Leadership & Culture Development

Whereas management is a rational process, focused on the technical aspects of management, leadership relates to people and their role in the company. Employees need leadership and talent development to fulfill their role as brand ambassadors and to create the perfect customer experience. Performance Solutions puts your employees in the spotlight.

• We enable you to bring your company’s vision to life with coaching and workshops
• We help to transform your employees into brand ambassadors
• You become an active example for the new corporate culture of your company

Learning Design and Gamification

Traditional learning starts with remembering and ends with creating. However, 70% of learning occurs on the job while actively doing something, and 20% happens while being instructed by colleagues or supervisors. Only 10% of someone’s learning development comes from theoretical courses. Performance Solutions develops a master program for your organization and delivers tailored trainings for each department.

• Learning will become a natural and productive part of everyday work
• Getting to know the new corporate culture can be fun for your employees
• Your brand promise will become your employees’ WHY. This creates a shared context that can be lived everyday