Blog

Cammio Video Recruitment in Retail Whitepaper
July 10, 2018
Whitepaper | Video Recruitment in Retail

Today’s retail industry is becoming increasingly competitive. Globalization, technological developments and over-saturation in the marketplace have resulted in a dynamic and constantly evolving industry environment. Challenging the business outlook for retailers more so than ever before. Retailers are challenged by a high employee turnover rate. Store employees have the highest score with an average turnover...

Emergenetics Hackathon - Cognitive Diversity - American Chamber of Commerce Ireland
July 9, 2018
The Secret Sauce for a Succesful Hackathon? Cognitive Diversity!

Do you want to know the secret ingredient for enhancing team performance during a hackathon? The answer is actually simple, and our recent experiences have shown that it gives your team that extra kick and perfect flavour for success. Before I reveal the ingredients, let me explain what a hackathon is. What is a Hackaton?...

July 5, 2018
Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a great customer experience. People always...

Employee Engagement Research HR - Effect on Profit
June 29, 2018
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the event coordinators a bit of...

David Keen - CEO at QUO Global - Hospitality
June 23, 2018
Revolution in Hospitality – Overthrow your org chart!

Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit and lapel pin. That difference...

Recruitment Employer Branding Millennials Emergenetics
June 22, 2018
What do millennials want from a job?

Millennials are often thought of as job hoppers; however, that is a misconception. According to a survey of almost 1.500 millennials, job stability is highly valued. Almost 90% said they would choose to stay in a job for the next 10 years if they knew they’d get annual raises and upward career mobility. When it comes to...

Emergenetics - Meeting of the Minds at Performance Solutions
June 19, 2018
Meeting of the Minds with Emergenetics

Gaining knowledge about the solutions we offer to our clients is an import part the immersion program at Performance Solutions. And the best way to do that is to let them experience it themselves! One of the solutions we offer to gain insights in thinking and behavioral preferences is Emergenetics. By answering scientifically and statistically proven...

Escape Room Pop-up Customized Custom Made Performance Solutions 2
June 12, 2018
Why I design Escape Rooms for Companies

Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like Accor, Apollo, and Carlton. Every time...

Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
June 12, 2018
Interview with Andre Wiringa on AmsterdamFM

Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We help organizations to close the...

TEDx Athens - Jeroen van der Schenk - Experience Engineer Performance Solutions 4
June 10, 2018
Jeroen van der Schenk on stage at TEDx Athens 2018

What would happen if you take out all conditions and expectations out of ‘reciprocity’? Give and share because you believe in, and live, your purpose. Trusting on things to happen. Something. Somewhere. From someone…? On june 2, 2018 our colleague and Experience Engineer Jeroen van der Schenk shared his story about 'reverse engineering' the renovation process of...

Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
April 15, 2018
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond Customer Satisfaction". In this must-listen chat,...

Retail Leadership IKEA
March 28, 2018
Running a Retail Store is Simple… Right??

Regarding Retail Leadership I recall another conversation I had with Ingvar Kamprad way back in 1993. I was leading 400 sales team members in IKEA Brent Park. Brent was the top selling store in the world for IKEA at that time. I was actively complaining about the large number of out-of-stock items that we were...

March 21, 2018
The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time why they’re not happy in...

Leadership in Retail Employee Empowerment
March 21, 2018
3 Ways to Be(come) a Better Manager in Retail

Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how you feel. It can be...

Cliff Crosbie joins Performance Solutions - Andre Wiringa
January 2, 2018
Retail Guru Cliff Crosbie joins Performance Solutions

Retail Guru Cliff Crosbie joins Performance Solutions as Senior Partner and Chief Retail Officer. After multiple international and global retail leadership positions (at Habitat, Nike, Nokia, IKEA and Apple), Crosbie decided to focus on (strategic) retail consultancy and concept development. In his last role as Senior Vice President Global Retail at Prism Skylabs, Crosbie has...