Training

Michiel van Eunen - Gamification Europe Awards 2018
The Hunt – Finalist Gamification Europe Awards 2018

We're very proud to announce that "The Hunt", an Alternate Reality Game designed by our Gamification expert Michiel van Eunen, is finalist in the Gamification Europe Awards 2018! An Alternate Reality Game (ARG) is a highly engaging game (that is not a game...), weaving the real world with a fictional...

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Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply...

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Join us at the Gamification Europe Event 2018 in Amsterdam

Last year we enjoyed participating in the Gamification Europe event in Brighton, UK. For 2018 we've got this leading conference on Gamification to come to Amsterdam! Taking place on November 26 and 27, 2018 at the BOOM Chicago Theatre in the heart of Amsterdam. Will you be there too? About Gamification Europe Gamification Europe is a 2 day...

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Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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Emergenetics - Meeting of the Minds at Performance Solutions
Meeting of the Minds with Emergenetics

Gaining knowledge about the solutions we offer to our clients is an import part the immersion program at Performance Solutions. And the best way to do that is to let them experience it themselves! One of the solutions we offer to gain insights in thinking and behavioral preferences is Emergenetics. By...

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Retail Leadership IKEA
Running a Retail Store is Simple… Right??

Regarding Retail Leadership I recall another conversation I had with Ingvar Kamprad way back in 1993. I was leading 400 sales team members in IKEA Brent Park. Brent was the top selling store in the world for IKEA at that time. I was actively complaining about the large number of...

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Energizers & icebreakers Blog
Free Download – 7 Training Energizers & Icebreakers

Nobody has an unlimited supply of energy. One of the main goals of a trainer / facilitator is to "manage" the energy level, both up and down! An energizer or icebreaker can be used as a (brief) activity to increase the energy level of participants in a training by engaging them in physical activity. Having fun and laughter...

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Comfort Zone
Stepping Out of Your Comfort Zone

Currently, I’m guiding a team that recently opened the doors of a new hotel in The Hague, The Netherlands. The team members were recruited during a casting day that was organised in a very distinct way. The result is a stronghold of enthusiastic, motivated people who all in their own...

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Training Game Show
Lets Turn Training Into A Game Show

Who doesn’t love a great Game Show? They always involve a bit of excitement, energy, competition, and not to forget, learning. Although I might struggle to admit I learn much from an episode of Wipeout! Our American team hit the road this Summer of 2014, and we delivered nationwide training...

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