Service

Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

Continue Reading
Millennials - Customer Service Performance Solutions
Customer Service for Millennials

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received. Especially since her...

Continue Reading
Schiphol Airport
Customer Experience at Yask Airport Information

From delays to marriage proposals. From queen Maxima's purse to a bracelet worth 100.000 euros. Every day is different as an airport information employee at Schiphol Airport! Read along with Anne-Marie van Eijden, Business Unit Manager at Yask Airport Information. Yask Airport Information kicked off an Emergenetics-change-project this month. They want...

Continue Reading