Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit...
We are all responsible to make that difference and turn the idea into a reality. After all, we often say, a ‘colleague or employee can make or break any experience.’ So, I wonder, how can we effectively continue to think differently, out of the box and, “reverse” each other? A...
Gone are the days that we had to ride our horses for hours to come to the next village where the local craftsman would sell me a saddle. I buy the complete horse online today. In a high speed, technologically fast developing world, people are looking for comfort they are...
Who doesn’t love a great Game Show? They always involve a bit of excitement, energy, competition, and not to forget, learning. Although I might struggle to admit I learn much from an episode of Wipeout! Our American team hit the road this Summer of 2014, and we delivered nationwide training...