Retail

Michiel van Eunen - Gamification Europe Awards 2018
The Hunt – Finalist Gamification Europe Awards 2018

We're very proud to announce that "The Hunt", an Alternate Reality Game designed by our Gamification expert Michiel van Eunen, is finalist in the Gamification Europe Awards 2018! An Alternate Reality Game (ARG) is a highly engaging game (that is not a game...), weaving the real world with a fictional...

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Cammio Video Recruitment in Retail Whitepaper
Whitepaper | Video Recruitment in Retail

Today’s retail industry is becoming increasingly competitive. Globalization, technological developments and over-saturation in the marketplace have resulted in a dynamic and constantly evolving industry environment. Challenging the business outlook for retailers more so than ever before. Retailers are challenged by a high employee turnover rate. Store employees have the highest...

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Retail Leadership IKEA
Running a Retail Store is Simple… Right??

Regarding Retail Leadership I recall another conversation I had with Ingvar Kamprad way back in 1993. I was leading 400 sales team members in IKEA Brent Park. Brent was the top selling store in the world for IKEA at that time. I was actively complaining about the large number of...

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The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time...

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Leadership in Retail Employee Empowerment
3 Ways to Be(come) a Better Manager in Retail

Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how...

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Cliff Crosbie joins Performance Solutions - Andre Wiringa
Retail Guru Cliff Crosbie joins Performance Solutions

Retail Guru Cliff Crosbie joins Performance Solutions as Senior Partner and Chief Retail Officer. After multiple international and global retail leadership positions (at Habitat, Nike, Nokia, IKEA and Apple), Crosbie decided to focus on (strategic) retail consultancy and concept development. In his last role as Senior Vice President Global Retail...

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4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was...

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3 Tips to Keep Customer Experience on Top of Mind
3 Tips to Keep Customer Experience Top of Mind

I love the beach. On my days away from work, I’ll throw a towel and a book in my dry bag, flip my folding chair over my shoulder and stroll down the block to the warm sand.  And I’m never without my favorite boardshorts.  The other day I noticed I...

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