Research

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply...

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Cross-functional Team - Emergenetics
Cross-Functional Teams – How To Make Them More Effective

According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in the way the organization would like. If they are even able to deliver it at all! Many cross-functional teams may...

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Gamification Collaboration - Article Gamification Europe Kira Downer
The Importance of Collaboration in Gamification

In this post we discuss the significant impacts of collaboration within communities and how the Gamification community can use it to our advantage. To improve reach, accelerate growth and create overwhelming impact! In this post we hope to explore: Why collaboration is important using theories from economics The difference between...

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Employee Engagement Research HR - Effect on Profit
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the...

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Recruitment Employer Branding Millennials Emergenetics
What do millennials want from a job?

Millennials are often thought of as job hoppers; however, that is a misconception. According to a survey of almost 1.500 millennials, job stability is highly valued. Almost 90% said they would choose to stay in a job for the next 10 years if they knew they’d get annual raises and upward career...

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4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was...

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Being a Future top-Of-Mind Brand!
5 Ways to Work Towards Brand Loyalty

Many companies talk about the importance of knowing their customer and the value of keeping customer experience top-of-mind these days. However, saying your company focuses on customer experience and actually consistently doing it are two different things. Companies that want to create a truly ‘customer-centric’ culture need to make sure...

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