The 4 core Powers
The 4 Core Powers – a Secret Formula for Sustainability in Customer Experience

Is there a secret formula for Sustainability in Customer Experience? Like it or not, people are hedonistic by nature. We love to talk about ourselves and our experiences to anyone who will indulge us even our cyber audience – existent or not. Thanks to social media opening up unlimited brag pages,...

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The Gen Z Factor
The Gen ‚Z Factor‘

Yes, ‘Z’ factor… not ‘X’ factor. Is this the latest reality talent show? Well, in a sense, YES. We are talking about the elusive Generation Z - the children of Generation Y. The reality is that Gen Z’ers, born from 1995 on, will make up a powerful part of the...

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