Mystery Shopping

Receptionist or Director of first impressions?

Have you experienced or hoped for this to happen? A warm welcome with a big smile, cup of coffee, tea or water, some sweets and chocolates placed right in front of the reception desk, a smooth check-in process, a room with a nice view - getting all you asked for...

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3 Tips to Keep Customer Experience on Top of Mind
3 Tips to Keep Customer Experience Top of Mind

I love the beach. On my days away from work, I’ll throw a towel and a book in my dry bag, flip my folding chair over my shoulder and stroll down the block to the warm sand.  And I’m never without my favorite boardshorts.  The other day I noticed I...

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