Millennials

Employee Engagement Research HR - Effect on Profit
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the...

Continue Reading
David Keen - CEO at QUO Global - Hospitality
Revolution in Hospitality – Overthrow your org chart!

Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit...

Continue Reading
Recruitment Employer Branding Millennials Emergenetics
What do millennials want from a job?

Millennials are often thought of as job hoppers; however, that is a misconception. According to a survey of almost 1.500 millennials, job stability is highly valued. Almost 90% said they would choose to stay in a job for the next 10 years if they knew they’d get annual raises and upward career...

Continue Reading
The 4 core Powers
The 4 Core Powers – a Secret Formula for Sustainability in Customer Experience

Is there a secret formula for Sustainability in Customer Experience? Like it or not, people are hedonistic by nature. We love to talk about ourselves and our experiences to anyone who will indulge us even our cyber audience – existent or not. Thanks to social media opening up unlimited brag pages,...

Continue Reading
Millennials - Customer Service Performance Solutions
Customer Service for Millennials

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received. Especially since her...

Continue Reading
Millennials
Customer Service For Millennials

The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received, as her shopping...

Continue Reading