Mazda

Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

Continue Reading
Mazda Takumi Event Rome Italy
Mazda Takumi Event – Rome, Italy

Takumi stands for the craftsmen at Mazda who really are knowledgable in technics, design and engineering. The Mazda Takumi Event in Rome was all about creating a true SPEC (Surprising Personal Easy Connecting) Customer Experience and hands on tips and tricks on how to get there. Creating the optimal Customer Journey for dealerships and ‘boost customer touchpoints in to...

Continue Reading