The US Commerce Department reported that the economy grew at an annual rate of 4.1% in the second quarter of 2018. Many European and Asian markets experience a strong period of economic growth. This is putting pressure on the job market in ways unseen over the past years. Many companies...
Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...
Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how...