Leadership

Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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Employee Engagement Research HR - Effect on Profit
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the...

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TEDx Athens - Jeroen van der Schenk - Experience Engineer Performance Solutions 4
Jeroen van der Schenk on stage at TEDx Athens 2018

What would happen if you take out all conditions and expectations out of ‘reciprocity’? Give and share because you believe in, and live, your purpose. Trusting on things to happen. Something. Somewhere. From someone…? On june 2, 2018 our colleague and Experience Engineer Jeroen van der Schenk shared his story about 'reverse...

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Retail Leadership IKEA
Running a Retail Store is Simple… Right??

Regarding Retail Leadership I recall another conversation I had with Ingvar Kamprad way back in 1993. I was leading 400 sales team members in IKEA Brent Park. Brent was the top selling store in the world for IKEA at that time. I was actively complaining about the large number of...

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The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time...

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Leadership in Retail Employee Empowerment
3 Ways to Be(come) a Better Manager in Retail

Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how...

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knowing me knowing you
Knowing Me…Knowing You

People follow behavior, not strategies! This is more and more the case in today’s world, a true leader needs to understand his or her impact on others. Have you ever been in the situation where some people behave according to your decisions and directions where as others don’t? Do you...

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11 Tips Leaders
11 Tips for Leaders on how to Turn Managers into Stewards

How do you turn managers into stewards? Here, I’ve selected 11 tips that’ll help you get there, chosen from my book 365 Way on How to Love Your Employees (and Customers). Why these 11 tips? You can choose one by yourself and then use it. There are 354 more of them,...

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Inspiration
Inspiration for Inspiration

What an awesome feeling to return from a delighting holiday and start working with a healthy dose of inspiration. It gives you energy.. You’re inspired...Inspiration… How do i get that? Your holiday has most likely been a period of events that somehow inspired you. But how do you get the...

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