Engagement

Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying to grasp culture is complicated by the reality that is changing on a daily basis. But is that necessary to...

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4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was...

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An Emotionally Intelligent Investment

AN EMOTIONALLY INTELLIGENT INVESTMENT Do you ever wonder how some people can remain calm and collected while others are ticking time bombs in the exact same situation?  That friend, colleague or manager, who takes his stress out on everyone else, may get attention or even results, but at great cost...

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Engagement
Engagement

Probably one of the most confusing nouns I’ve ever heard. It could mean ‘an agreement to marry someone’ as well as ‘the act of beginning to fight’. With debates on live television whether to accept foreign fugitives into Europe whilst the world holds her breath in fear of a possible...

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FISH!
FISH!Y Ever After at KLM

October 15, 2008. Uhm… yeah? And? When my colleagues call dates out of the blue like that, my body usually responds like this: my relaxed face pulls away and a grin appears. This is my non-verbal expression to express: “It’s nothing personal. Just give me a minute and I’ll get...

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