Customer Experience

Cammio Video Recruitment Hospitality Me and All Hotels Lindner
Video Recruitment to Assess Future Co-workers at Me and All Hotels

Obsessed with providing a premium candidate experience to fit their unique atmosphere, Me and All Hotels, the second brand of Lindner Hotels AG will now use Cammio to assess their Future Explorers (m/f/d). With their urban and casual flair, me and all hotels address to city and business travelers as well as local heroes willing...

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Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply...

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Cammio Video Recruitment in Retail Whitepaper
Whitepaper | Video Recruitment in Retail

Today’s retail industry is becoming increasingly competitive. Globalization, technological developments and over-saturation in the marketplace have resulted in a dynamic and constantly evolving industry environment. Challenging the business outlook for retailers more so than ever before. Retailers are challenged by a high employee turnover rate. Store employees have the highest...

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Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
Interview with Andre Wiringa on AmsterdamFM

Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We...

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Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond...

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Leadership in Retail Employee Empowerment
3 Ways to Be(come) a Better Manager in Retail

Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how...

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Mazda Takumi Event Rome Italy
Mazda Takumi Event – Rome, Italy

Takumi stands for the craftsmen at Mazda who really are knowledgable in technics, design and engineering. The Mazda Takumi Event in Rome was all about creating a true SPEC (Surprising Personal Easy Connecting) Customer Experience and hands on tips and tricks on how to get there. Creating the optimal Customer Journey for dealerships and ‘boost customer touchpoints in to...

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Customer Experience Performance Solutions
Great Experiences = Consistent Experiences

These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes back to your business. It is the consistency in experiences of all who pay a visit. Recommended by others or not....

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