Culture

Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying to grasp culture is complicated by the reality that is changing on a daily basis. But is that necessary to...

Continue Reading
The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time...

Continue Reading
Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

Continue Reading
Rove Hotels Dubai - Photo 1
An Experience Driven Culture… What’s That All About?

In the wake of media coverage over shockingly poor Customer Experiences, such as the recent dragging of a passenger off an overbooked United Airlines flight, we have to ask ourselves: How does an organization get to the point where processes in practice are working against them? In this age of Employee...

Continue Reading
Being a Future top-Of-Mind Brand!
5 Ways to Work Towards Brand Loyalty

Many companies talk about the importance of knowing their customer and the value of keeping customer experience top-of-mind these days. However, saying your company focuses on customer experience and actually consistently doing it are two different things. Companies that want to create a truly ‘customer-centric’ culture need to make sure...

Continue Reading
4 Common threats in Authentically Engaged Organisations
4 Common Threats in Authentically Engaged Organizations

Amidst the blur of always-on mobile devices, agile apps and nimble fingered users, there is an underlying angst amongst business leaders just to stay current.  Compound that with trying to sustain an organization where the frontline staff are often quicker and keener with the pace of change than the management....

Continue Reading