Culture

The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time...

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Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

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Rove Hotels Dubai - Photo 1
An Experience Driven Culture… What’s That All About?

In the wake of media coverage over shockingly poor Customer Experiences, such as the recent dragging of a passenger off an overbooked United Airlines flight, we have to ask ourselves: How does an organization get to the point where processes in practice are working against them? In this age of Employee...

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