Reverse Engineering

Go Beyond Customer Satisfaction

REVERSE THINKING & ENGINEERING

It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency, It has become essential to show interest in how customers experience your brand. Reverse Thinking & Engineering is both philosophy and process. The solution puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it.

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REVERSE EVENTS

Do you want to learn more about Reverse Thinking & Engineering? Just drop us a line, order the book “Start Reverse – to go Beyond Customer Satisfaction” or become a Certified Experience STAR or EPIC Leadership Facilitator by joining the certification program.

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    REVERSE BLOG

    Learn more about Reverse Thinking & Engineering, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    David Keen - CEO at QUO Global - Hospitality
    Revolution in Hospitality – Overthrow your org chart!

    Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit and lapel pin. That difference is at the core of what defines the future of hospitality. We live in a democratized world where our guests are increasingly searching for that equanimity. The days of “ladies and gentlemen serving ladies and gentlemen” are numbered, and the new reality requires significant organizational...

    Escape Room Pop-up Customized Custom Made Performance Solutions 2
    Why I design Escape Rooms for Companies

    Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like Accor, Apollo, and Carlton. Every time I am amazed by what happens. Escape Rooms are the most impactful learning interventions I have ever used. I love to design them and I love to use them with teams from any company. Here’s why. What is an Escape Room? An Escape Room is...

    Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
    Interview with Andre Wiringa on AmsterdamFM

    Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We help organizations to close the gap between Brand Promise and Customer Experience... About Performance Solutions We are Experience Engineers. Our reason for being as Experience Engineers is to spread delight by creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission...

    REVERSE CLIENTS

    The proof of the pudding is in the eating! We would love to share recommendations from customers who experienced the power of Reverse Thinking & Engineering. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients!

    INFORMATION REQUEST

    We offer custom made programs, in-company programs and open trainings. Do you want to learn more about Reverse Thinking & Engineering, and how to apply this within your organization? 

    Reverse Information Request

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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