Reverse Engineering

Go Beyond Customer Satisfaction

REVERSE THINKING & ENGINEERING

It’s not easy to consistently thrill customers with your brand and to turn them into loyal fans. In today’s experience economy, extraordinary moments and positive emotions are the most powerful currency, It has become essential to show interest in how customers experience your brand. Reverse Thinking & Engineering is both philosophy and process. The solution puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it.

WATCH VIDEO NOW

REVERSE EVENTS

Do you want to learn more about Reverse Thinking & Engineering? Just drop us a line, order the book “Start Reverse – to go Beyond Customer Satisfaction” or become a Certified Experience STAR or EPIC Leadership Facilitator by joining the certification program.

Download Factsheet

Look for more

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

You have no events for this day

Look for more

You have no events

  • hours

    • hours
    • days
    • weeks
stec_replace_image
stec_replace_icon

stec_replace_summary

stec_replace_desc_short
0d 0h 0m 0s
Expired
In Progress

stec_replace_location

stec_replace_timespan

  • stec_replace_summary

    stec_replace_date

    Reminder
  • stec_replace_summary

    Awaiting approval

    Cancel
    Cancel
  • Invited
    stec_replace_summary stec_replace_short_desc
    Expired
    In Progress
    stec_replace_guest_name stec_replace_product_name stec_replace_location stec_replace_date
    • Event Info

    • Location

    • Schedule

    • Guests

    • Attendance

    • Shop

    • Forecast

    • Comments

    stec_replace_summary

    stec_replace_description
    Register Now
    • 0

      days

    • 0

      hours

    • 0

      minutes

    • 0

      seconds

    Event expired

    Event is in progress

    • Attend

    • Decline

    Attachments

    Import to Google Calendar

    Location

    stec_replace_location

    Get Directions

    Get Directions

    Could not find route!

    Details

    stec_replace_details

    No schedule

    stec_replace_date stec_replace_time
    stec_replace_title
    stec_replace_desc
    stec_replace_avatar
      stec_replace_social

    stec_replace_name

    stec_replace_about

    You are invited to this event!

    • Attend

    • Decline

    • stec_replace_name
        stec_replace_status

      stec_replace_name

    stec_replace_product_image
    featured sale out of stock

    stec_replace_product_title

    stec_replace_product_short_desc

    QTY:stec_replace_product_quantity

    PRICE:stec_replace_product_price

    Add to Cart

    Product

    Name

    Quantity

    Price

    Action

    Weather data is currently not available for this location

    Weather Report

    Today stec_replace_today_date

    stec_replace_today_icon_div

    stec_replace_current_summary_text

    stec_replace_current_temp °stec_replace_current_temp_units

    Wind stec_replace_current_wind stec_replace_current_wind_units stec_replace_current_wind_direction

    Humidity stec_replace_current_humidity %

    Feels like stec_replace_current_feels_like °stec_replace_current_temp_units

    Forecast

    Date

    Weather

    Temp

    stec_replace_date

    stec_replace_icon_div

    stec_replace_min / stec_replace_max °stec_replace_temp_units

    stec_replace_5days

    Next 24 Hours

    Powered by Forecast.io

    REVERSE BLOG

    Learn more about Reverse Thinking & Engineering, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Claiming your place
    Why Claiming Your Place Is Important

    Rob manages multiple teams, a total of 50 people. He explains bluntly: "It seems as if nobody listens to me. They're restless. As if I don't reach anyone. I'm the manager, am I not? Sometimes it seems as if I'm not the manager at all... It doesn't feel that I'm in the right place anymore." I give him a flip-over and ask him to draw his teams, and focus on the people/business/departments/customers/services that are important to him. Don't think too much, draw off the cuff and follow your instincts. TELL ME WHAT YOU SEE He starts drawing busily, using many...

    Media Markt Experience
    Interview: Intrinsic Motivation At Media Markt

    Do you LOVE Media Markt? At the end of 2013, Media Markt started a development program I LOVE Media Markt to improve the customer experience. Read along with Hans Duineveld, Managing Director at Media Markt Eindhoven, about LOVE, experience walls, and our connected future. The starting point of I LOVE Media Markt is to put customer experience center stage. What does customer experience mean to you? In retail, there's a lot of talk about customer experience, but it's often not more than an empty concept. You give your customer experience and your company an identity by appointing behaviors. Our desired...

    Reverse Thinking
    Why You Should Transform Your Business Into A Memorable Experience With Reverse Thinking

    Gone are the days that we had to ride our horses for hours to come to the next village where the local craftsman would sell me a saddle. I buy the complete horse online today. In a high speed, technologically fast developing world, people are looking for comfort they are used to, and for the lowest possible price. Is it that easy? Many companies thought it would be. But as Dan Hill already stated: “When you deal in commodities, there will always be a competitor offering a lower price”. Simply focussing on price is a must-fail strategy unless, if you...

    REVERSE CLIENTS

    The proof of the pudding is in the eating! We would love to share recommendations from customers who experienced the power of Reverse Thinking & Engineering. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients!

    INFORMATION REQUEST

    We offer custom made programs, in-company programs and open trainings. Do you want to learn more about Reverse Thinking & Engineering, and how to apply this within your organization? 

    Reverse Information Request

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

    SUBSCRIBE TO OUR NEWSLETTER

    Don't worry, we hate spam too. You'll receive an opt-in confirmation email within a few seconds. By subscribing you agree to accept our privacy statement. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@ps-ee.com.