Experience-STARs-Logo-3D-w500

BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers & brand experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

Jorn Wisselink Experience STARS - Performance Solutions

Jeroen led the Experience STARs facilitator programme in Singapore with great enthusiasm and authentic interest in the development of the participators. The three days I spent with him and the other 4 participants have given me the confidence to roll-out the STAR programme within our Zest group of hotels, knowing that reverse engineering your guest experience makes a fundamental impact on your employee / guest satisfaction and overall business performance. I would highly recommend the STAR programme and Jeroen as a facilitator to any business owner that is looking to make a lasting difference in their industry!

Jorn Wisselink - STAR Facilitator
David Huijbers Experience STARS - Performance Solutions

In the hectic days just before my departure to Bangkok, I was afraid to lose focus during the Certified Experience STARs Training. But beyond my expectation, the training was so well organized and energetic, that I forgot the time during the 3 full days of training. The short theoretical parts as well as the practical experiences were great and helped me soak up the materials very comfortably. I feel ready to start my ‘Go to Market Plan’ in Bangkok already! Thanks for the 3-day training, it was a great way to learn and experience!

David Huijbers - STAR Facilitator
Virginia Serron Figoli - Performance Solutions

The experience with Jeroen as Facilitator was fantastic. The Experience STARs essence is present in each session, in each dynamics, in every contact with the team. Without a doubt, the STAR program has very useful contents and necessary for the improvement of the customer experience. Thank you very much !!

Virginia Serron Figoli - STAR Facilitator

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

Look for more

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

You have no events for this day

Look for more

You have no events

  • hours

    • hours
    • days
    • weeks
stec_replace_image
stec_replace_icon

stec_replace_summary

stec_replace_desc_short
0d 0h 0m 0s
Expired
In Progress

stec_replace_location

stec_replace_timespan

  • stec_replace_summary

    stec_replace_date

    Reminder
  • stec_replace_summary

    Awaiting approval

    Cancel
    Cancel
  • Invited
    stec_replace_summary stec_replace_short_desc
    Expired
    In Progress
    stec_replace_guest_name stec_replace_product_name stec_replace_location stec_replace_date
    • Event Info

    • Location

    • Schedule

    • Guests

    • Attendance

    • Shop

    • Forecast

    • Comments

    stec_replace_summary

    stec_replace_description
    Register Now
    • 0

      days

    • 0

      hours

    • 0

      minutes

    • 0

      seconds

    Event expired

    Event is in progress

    • Attend

    • Decline

    Attachments

    Import to Google Calendar

    Location

    stec_replace_location

    Get Directions

    Get Directions

    Could not find route!

    Details

    stec_replace_details

    No schedule

    stec_replace_date stec_replace_time
    stec_replace_title
    stec_replace_desc
    stec_replace_avatar
      stec_replace_social

    stec_replace_name

    stec_replace_about

    You are invited to this event!

    • Attend

    • Decline

    • stec_replace_name
        stec_replace_status

      stec_replace_name

    stec_replace_product_image
    featured sale out of stock

    stec_replace_product_title

    stec_replace_product_short_desc

    QTY:stec_replace_product_quantity

    PRICE:stec_replace_product_price

    Add to Cart

    Product

    Name

    Quantity

    Price

    Action

    Weather data is currently not available for this location

    Weather Report

    Today stec_replace_today_date

    stec_replace_today_icon_div

    stec_replace_current_summary_text

    stec_replace_current_temp °stec_replace_current_temp_units

    Wind stec_replace_current_wind stec_replace_current_wind_units stec_replace_current_wind_direction

    Humidity stec_replace_current_humidity %

    Feels like stec_replace_current_feels_like °stec_replace_current_temp_units

    Forecast

    Date

    Weather

    Temp

    stec_replace_date

    stec_replace_icon_div

    stec_replace_min / stec_replace_max °stec_replace_temp_units

    stec_replace_5days

    Next 24 Hours

    Powered by Forecast.io

    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Inspiration
    Inspiration for Inspiration

    What an awesome feeling to return from a delighting holiday and start working with a healthy dose of inspiration. It gives you energy.. You’re inspired...Inspiration… How do i get that? Your holiday has most likely been a period of events that somehow inspired you. But how do you get the real inspiration out of these events? Here are some tips to get you started:  1. WHAT DO YOU WANT? Think about in which area you want to get inspired. Perhaps you’re looking for a new way of leadership? A way to delight your customers? New recipes? If you know what...

    Guest Experience
    When Guest Experience Goes Wrong

    authenticity | /ɔːθɛnˈtɪsɪti/ Authenticity is the quality of being authentic. One definition of authentic is "Of undisputed origin and not a copy; genuine". But what is it like to be authentic? And what if being authentic does not fit the organization culture? Often a new product or service on the market is really authentic. But when it becomes a success and the mass takes over, the product or service is being overproduced, it becomes fake or people getting used to it. To take you along on an authentic experience I would like to take you on a journey to a hospitality...

    Happiness
    Happiness… Truth or Dare!

    The Happiness Project by Gretchen Rubin states 8 truths of happiness. I dare you to take action in this happiness project! Here are 8 truths with a dare with each one. How many can you fulfill? 1. Truth: “To be happier, you have to think about feeling good, feeling bad, and feeling right, in an atmosphere of growth.” Dare: Create an atmosphere of growth! Create an open atmosphere with an informal start of the day. Let each other know what is going on and where pressure points are rising. Make it fun by starting a little game (for example: state 3...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

    SUBSCRIBE TO OUR STAR NEWSLETTER

    Don't worry, we hate spam too. You'll receive an opt-in confirmation email within a few seconds. By subscribing you agree to accept our privacy statement. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@ps-ee.com.