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BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

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    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Energizers & icebreakers Blog
    Free Download – 7 Training Energizers & Icebreakers

    Nobody has an unlimited supply of energy. One of the main goals of a trainer / facilitator is to "manage" the energy level, both up and down! An energizer or icebreaker can be used as a (brief) activity to increase the energy level of participants in a training by engaging them in physical activity. Having fun and laughter will boost the energy- and attention level. And it will also involve participants, stimulate creativity and might break down any barriers between people and/or the topic of the training. Free Download – 7 STAR Energizers & Icebreakers We've selected 7 great STAR Icebreakers & Energizers that will help you to Surprise, Touch, Assist and Recognize your participants or co-workers during...

    Is your customer really the focus in everything you do?
    Is Your Customer Really The Focus In Everything You Do?

    We are all responsible to make that difference and turn the idea into a reality. After all, we often say, a ‘colleague or employee can make or break any experience.’ So, I wonder, how can we effectively continue to think differently, out of the box and, “reverse” each other? A differentiating experience asks for differentiating behavior/interaction. If a change in behavior is needed to bring about reverse, what is our contribution in doing so? Of course a change in behavior asks for new/different guidance and support from leaders. But all is not always in the hands of the leaders. If...

    4 Steps to Strengthen Customer Experience
    Reverse Update: 4 Steps to Strengthen Customer Experience

    It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was sold and Nordstrom’s fashion retailer moved in.  Nordstrom does not sell tires, they specify in shoes and high end fashion garments, but Nordstrom has a ‘no questions asked, return policy.’  The customer was supposedly sincere on being able to return the tires and receive a refund, so the empowered salesman...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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