Experience-STARs-Logo-3D-w500

BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

Look for more

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

DN_T

You have no events for this day

Look for more

You have no events

  • hours

    • hours
    • days
    • weeks
stec_replace_image
stec_replace_icon

stec_replace_summary

stec_replace_desc_short
0d 0h 0m 0s
Expired
In Progress

stec_replace_location

stec_replace_timespan

  • stec_replace_summary

    stec_replace_date

    Reminder
  • stec_replace_summary

    Awaiting approval

    Cancel
    Cancel
  • Invited
    stec_replace_summary stec_replace_short_desc
    Expired
    In Progress
    stec_replace_guest_name stec_replace_product_name stec_replace_location stec_replace_date
    • Event Info

    • Location

    • Schedule

    • Guests

    • Attendance

    • Shop

    • Forecast

    • Comments

    stec_replace_summary

    stec_replace_description
    Register Now
    • 0

      days

    • 0

      hours

    • 0

      minutes

    • 0

      seconds

    Event expired

    Event is in progress

    • Attend

    • Decline

    Attachments

    Import to Google Calendar

    Location

    stec_replace_location

    Get Directions

    Get Directions

    Could not find route!

    Details

    stec_replace_details

    No schedule

    stec_replace_date stec_replace_time
    stec_replace_title
    stec_replace_desc
    stec_replace_avatar
      stec_replace_social

    stec_replace_name

    stec_replace_about

    You are invited to this event!

    • Attend

    • Decline

    • stec_replace_name
        stec_replace_status

      stec_replace_name

    stec_replace_product_image
    featured sale out of stock

    stec_replace_product_title

    stec_replace_product_short_desc

    QTY:stec_replace_product_quantity

    PRICE:stec_replace_product_price

    Add to Cart

    Product

    Name

    Quantity

    Price

    Action

    Weather data is currently not available for this location

    Weather Report

    Today stec_replace_today_date

    stec_replace_today_icon_div

    stec_replace_current_summary_text

    stec_replace_current_temp °stec_replace_current_temp_units

    Wind stec_replace_current_wind stec_replace_current_wind_units stec_replace_current_wind_direction

    Humidity stec_replace_current_humidity %

    Feels like stec_replace_current_feels_like °stec_replace_current_temp_units

    Forecast

    Date

    Weather

    Temp

    stec_replace_date

    stec_replace_icon_div

    stec_replace_min / stec_replace_max °stec_replace_temp_units

    stec_replace_5days

    Next 24 Hours

    Powered by Forecast.io

    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
    The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

    The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond Customer Satisfaction". In this must-listen chat, Andre tells us about the philosophy of starting in reverse.  Flipping marketing on its head and start “customering”. Customering means starting with the customer every touchpoint of your brand. Andre tells us this means empowering your people and including them as main vehicles to the...

    The Most Expensive Hidden Cost in Retail is…?

    Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time why they’re not happy in their job. In my experience there are three kinds of culture. Firstly, there’s the culture a company starts out with. It’s set by the founder or founders (whether consciously or not). Second, there’s the culture that a company agrees to, or decides to have together....

    Leadership in Retail Employee Empowerment
    3 Ways to Be(come) a Better Manager in Retail

    Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how you feel. It can be compared to acting in the sort of London West End shows that run on year after year. When you perform in these shows, or if you’re a musician, or an artiste singing a song again and again, even for the 1000’th time, you have to...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

    SUBSCRIBE TO OUR STAR NEWSLETTER

    Don't worry, we hate spam too. You'll receive an opt-in confirmation email within a few seconds. By subscribing you agree to accept our privacy statement. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@ps-ee.com.