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BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

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    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Reverse Thinking
    Why You Should Transform Your Business Into A Memorable Experience With Reverse Thinking

    Gone are the days that we had to ride our horses for hours to come to the next village where the local craftsman would sell me a saddle. I buy the complete horse online today. In a high speed, technologically fast developing world, people are looking for comfort they are used to, and for the lowest possible price. Is it that easy? Many companies thought it would be. But as Dan Hill already stated: “When you deal in commodities, there will always be a competitor offering a lower price”. Simply focussing on price is a must-fail strategy unless, if you...

    6 Superpowers Guest Experience Pro
    The 6 Super Powers of a Guest Experience Pro

    Being a guest experience professional isn’t something you can learn completely; it is something you are born with. I’d like to compare a service professional by being a superhero. In a way you are delivering an extraordinary performance which affects the lives of your guest for a moment. It is important to master some habits, some superpowers to make the experience of your guest extraordinary, to make them raving fans! Here are some superpowers which help you to create an unforgettable experience for your guest: 1. Mindreading Yep, this is the one I always dreamt of having. Wouldn’t it be awesome to know exactly what one is...

    Millennials
    Customer Service For Millennials

    The other day I was enjoying a cup of coffee at a café when I overheard two women talking. One was telling the other about an experience she had when she called customer service about a broken product. She was amazed with the customer service she received, as her shopping experience with the particular company hadn’t been that special at all. Apparently the company had provided her with a new product free of charge, because it was standard policy and she was content with the outcome. That conversation stuck with me and it made me think about customer service and...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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