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BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

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    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Media Markt Experience
    Interview: Intrinsic Motivation At Media Markt

    Do you LOVE Media Markt? At the end of 2013, Media Markt started a development program I LOVE Media Markt to improve the customer experience. Read along with Hans Duineveld, Managing Director at Media Markt Eindhoven, about LOVE, experience walls, and our connected future. The starting point of I LOVE Media Markt is to put customer experience center stage. What does customer experience mean to you? In retail, there's a lot of talk about customer experience, but it's often not more than an empty concept. You give your customer experience and your company an identity by appointing behaviors. Our desired...

    Customers continuous attention
    Why Customers Deserve Our Continuous Attention For Customer Service

    "What kind of work do you do?” the optician asks me. "I train," I answer. He continues with his measurements. And yes, after 10 minutes or so, there it is. The follow up question. "So, I'm curious, what kind of training do you do?" "Around customer service and experience," I say. A pause. "And? Did I pass?” he asks. "A seven. Are you satisfied with that?" I ask. "Yes, I'm happy with a seven. Do I have things I can improve upon?" I don't feel like answering. "I don't really see any. You?” I ask. "No, me neither," he says...

    Schiphol Airport
    Customer Experience at Yask Airport Information

    From delays to marriage proposals. From queen Maxima's purse to a bracelet worth 100.000 euros. Every day is different as an airport information employee at Schiphol Airport! Read along with Anne-Marie van Eijden, Business Unit Manager at Yask Airport Information. Yask Airport Information kicked off an Emergenetics-change-project this month. They want to empower their employees to coach each other, to improve their customer service for us as passengers when we're at Schiphol and have a question. You find Yask Airport Information allover Schiphol, both in front of and behind customs. Your employees are the ones behind the yellow desks and they...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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