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BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

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    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Memorable Experience
    Want to Create a Memorable Experience? Stimulate all five senses!

    Here are five tips that you can use to give your guest an optimal, tailor-made experience. Personal details makes the strongest connection. SEE What is the clothing style of your guest or for an organization? Very formal or hip and trendy? Adjust your clothing to your guest so you are not under- or overdressed. TASTE Check-out the personal pages on social media: Do they like a certain restaurant? Are there food pictures on Instagram? Or just ask: Instead of asking for dietary requirements ask what their favorite meal is and serve it! FEEL How does someone like to be treated?...

    Photo Essay
    Photo Essay: An Experience Rally

    Sales land is a democracy. Your customers vote at the register. As a brand, you must stage marketing experiences to generate demand, argued new experience economy guru Joe Pine during his exclusive masterclass at Performance Solutions. What does an experience look like? To find out, we went on an experience rally. Think of branding: What does a brand stand for? Is a brand connecting: Were you acknowledged by a staff member within 30 seconds? Explore: Was the staff member comfortable and knowledgeable with the products? Did the staff engage and deliver? Did they thank you for your visit? Would your customers...

    Claiming your place
    Why Claiming Your Place Is Important

    Rob manages multiple teams, a total of 50 people. He explains bluntly: "It seems as if nobody listens to me. They're restless. As if I don't reach anyone. I'm the manager, am I not? Sometimes it seems as if I'm not the manager at all... It doesn't feel that I'm in the right place anymore." I give him a flip-over and ask him to draw his teams, and focus on the people/business/departments/customers/services that are important to him. Don't think too much, draw off the cuff and follow your instincts. TELL ME WHAT YOU SEE He starts drawing busily, using many...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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