BE(COME) AN EXPERIENCE STAR!

The choice these days is simple, either add meaning, relevance and deliver consistently memorable experiences. Or become a commodity. There’s not much in between. It’s people that make or break the experience, just like STARs on stage do. In most cases, people simply are the experience.

After having studied many experience game changers I have learned that they all employ individuals who are surprising, touching, assisting and recognizing their customers, guests, visitors, patients, passengers. Which makes them true Experience STARs.

Do you want to ‘up’ the Customer Experience within your organization? Download the factsheet about the Experience STARs Training Program. Or become a Certified Experience STARs Trainer! Feel free to contact us for more information!

12:00 minutes

EXPERIENCE STARS MOVIE

If you truly care about what customers/guests experience, this should be the starting point for everything you do. How do you create a customer experience (on- and off-line) that is consistently memorable? Watch the Experience STARs Movie to learn how game changing organizations like KLM, Mazda, KPN and CitizenM make the difference!

STAR TRAININGS & CERTIFICATIONS

Do you want to learn more about the Experience STARs Training Program or become a Certified STAR Trainer? Just drop us a line or join one of our global certification programs. Please find dates and locations in the event calendar below…

Experience STARs Information Request

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    WEBSHOP

    Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs training programs. Including training videos, facilitator guides and certification program!

    CUSTOMER EXPERIENCE ARTICLES

    Learn more about Customer Experience, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

    Escape Room Pop-up Customized Custom Made Performance Solutions 2
    Why I design Escape Rooms for Companies

    Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like Accor, Apollo, and Carlton. Every time I am amazed by what happens. Escape Rooms are the most impactful learning interventions I have ever used. I love to design them and I love to use them with teams from any company. Here’s why. What is an Escape Room? An Escape Room is...

    Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
    Interview with Andre Wiringa on AmsterdamFM

    Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We help organizations to close the gap between Brand Promise and Customer Experience... About Performance Solutions We are Experience Engineers. Our reason for being as Experience Engineers is to spread delight by creating positive and memorable experiences for our clients, their teams, and their customers. In fact, we are on a mission...

    Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
    The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

    The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond Customer Satisfaction". In this must-listen chat, Andre tells us about the philosophy of starting in reverse.  Flipping marketing on its head and start “customering”. Customering means starting with the customer every touchpoint of your brand. Andre tells us this means empowering your people and including them as main vehicles to the...

    INFORMATION REQUEST

    The Experience STARs Program comes as an in-company program or Train-the-Trainer Certification Program. Do you want to learn more about the Experience STARs Program? 

    Download Factsheet & Pricing

    INSPIRATIONAL ARTICLES, (FREE) WHITEPAPERS AND EVENT INVITATIONS!

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