IFH Performance Academy

Unlock the Potential


How can you succeed in making your customers feel at home and make them want to come back? What does effective talent development look like that is motivating and also fun? IFH trainings take their inspiration from 4 basic approaches: the service culture of hospitality, Reverse Thinking, the FISH! Philosophy and the insights of Emergenetics. With respect to service culture, hospitality is seen as the benchmark and as an innovator by many sectors, like retail, aviation, automotives and finance. Sector-independently it applies that where salesmen turn into hosts, customers can become raving fans. As Inspirators For Hospitality, we want to help you become an ideal host!



Learn more about our vision on hospitality, get inspired by the blog articles from our Experience Engineers and Trainers / Facilitators! More inspiration? Visit our weblog page!

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply wanting to support your staff, businesses actually do better when employees are engaged. So that brings up the question: what are the keys to employee satisfaction? How do you transform co-workers into brand ambassadors and true Experience STARs? How do you transform managers into EPIC Leaders? By reversing your value...

Cross-functional Team - Emergenetics
Cross-Functional Teams – How To Make Them More Effective

According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in the way the organization would like. If they are even able to deliver it at all! Many cross-functional teams may not perform as expected, but they are still very common in business today. The main question is: how can you build an (even more) effective cross-functional team? The concept of Cross-Functional teams What is a cross-functional team? And when does it add value to a project? Cross-functional teams (aka multidisciplinary...

Intent-Impact: The Unseen Gap Affecting Your Workforce

In the workplace and in our personal relationships, it’s likely that we’ve all experienced the intent-impact gap. The intent-impact gap is what occurs when our words or actions are misinterpreted by another individual.  Consider this story: Sara, the Director of Learning and Development, and her direct report Chris, the Program Manager, are assessing their list of priority projects and need to decide whether to focus on restructuring their onboarding program or re-evaluating their Learning Management System (LMS). Together, they decide to re-evaluate their LMS and each team member takes away their marching orders. The following week – after Chris has...


The proof of the pudding is in the eating! We would love to share recommendations from our clients and participants of the IFH Performance Academy. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients & projects!



We offer more than 200 open training programs worldwide, covering the subject areas of Business Development, Revenue & Demand Management, MICE, Inspirational Hospitality, Leadership Development, FISH! and Emergenetics? All training programs are also bookable as in-company programs. Learn more about the IFH Academy! We’ll be happy to discuss the perfect training or workshop with you!

IFH Performance Academy Information Request



Don't worry, we hate spam too. You'll receive an opt-in confirmation email within a few seconds. By subscribing you agree to accept our privacy statement. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@ps-ee.com.