IFH Performance Academy

Unlock the Potential


How can you succeed in making your customers feel at home and make them want to come back? What does effective talent development look like that is motivating and also fun? IFH trainings take their inspiration from 4 basic approaches: the service culture of hospitality, Reverse Thinking, the FISH! Philosophy and the insights of Emergenetics. With respect to service culture, hospitality is seen as the benchmark and as an innovator by many sectors, like retail, aviation, automotives and finance. Sector-independently it applies that where salesmen turn into hosts, customers can become raving fans. As Inspirators For Hospitality, we want to help you become an ideal host!



Learn more about our vision on hospitality, get inspired by the blog articles from our Experience Engineers and Trainers / Facilitators! More inspiration? Visit our weblog page!

Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying to grasp culture is complicated by the reality that is changing on a daily basis. But is that necessary to define the ideal organizational culture? I don’t think so. We have to embrace the fact that our organizational culture is holistic and has to be managed as a continuous journey of learning and development. Start with embracing and recognizing each others cultural background. We are more and more global citizens....

EPIC Leadership Introduction - Leadership Development Program
Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a great customer experience. People always have the intention to deliver a great experience to their customer, guest, patient, passenger or whatever you call them!  People don't get up in the morning, deciding to ignore every customer that walks into the store. But if this is true, why are those great...

Employee Engagement Research HR - Effect on Profit
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the event coordinators a bit of a fright! I didn’t mean that I wanted to talk about romance; I meant love as a leader. To increase employee engagement. What love in leadership means is caring about your people – and showing them you care. This topic is the seventh and final...


The proof of the pudding is in the eating! We would love to share recommendations from our clients and participants of the IFH Performance Academy. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients & projects!



We offer more than 200 open training programs worldwide, covering the subject areas of Business Development, Revenue & Demand Management, MICE, Inspirational Hospitality, Leadership Development, FISH! and Emergenetics? All training programs are also bookable as in-company programs. Learn more about the IFH Academy! We’ll be happy to discuss the perfect training or workshop with you!

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