IFH Performance Academy

Unlock the Potential


How can you succeed in making your customers feel at home and make them want to come back? What does effective talent development look like that is motivating and also fun? IFH trainings take their inspiration from 4 basic approaches: the service culture of hospitality, Reverse Thinking, the FISH! Philosophy and the insights of Emergenetics. With respect to service culture, hospitality is seen as the benchmark and as an innovator by many sectors, like retail, aviation, automotives and finance. Sector-independently it applies that where salesmen turn into hosts, customers can become raving fans. As Inspirators For Hospitality, we want to help you become an ideal host!



Learn more about our vision on hospitality, get inspired by the blog articles from our Experience Engineers and Trainers / Facilitators! More inspiration? Visit our weblog page!

Partnership Teamwork Hospitality (Rimini, Italy) and Performance Solutions

HOOFDDORP/AMSTERDAM, THE NETHERLANDS – SEPTEMBER 9, 2019 On September 9th two leading consultancy firms signed an agreement to raise the bar of hospitality performance in Italy. The vast majority of hotels and restaurants in Italy are owned and managed by independent entrepreneurs. Where large hotel chains have their own academies and business schools, smaller and mid-size hospitality providers often struggle to attract, train and retain qualified employees. Teamwork Hospitality is currently building a unique team of dedicated consultants and trainers to support these entrepreneurs. In partnership with Performance Solutions, Teamwork Hospitality will offer two very impactful (award-winning) training programs across Italy. Performance...

Receptionist or Director of first impressions?

Have you experienced or hoped for this to happen? A warm welcome with a big smile, cup of coffee, tea or water, some sweets and chocolates placed right in front of the reception desk, a smooth check-in process, a room with a nice view - getting all you asked for and meeting all your needs! In reality we experience often the opposite when entering a hotel. Rooms not being ready, lost bookings, time delay, being ignored or simply a long operation process. This type of first impression ensures your hotel a bad image that will subsequently be difficult to change....

Cammio Video Recruitment Hospitality Me and All Hotels Lindner
Video Recruitment to Assess Future Co-workers at Me and All Hotels

Obsessed with providing a premium candidate experience to fit their unique atmosphere, Me and All Hotels, the second brand of Lindner Hotels AG will now use Cammio to assess their Future Explorers (m/f/d). With their urban and casual flair, me and all hotels address to city and business travelers as well as local heroes willing to combine life, work and communication within a friendly vibe. Each me and all hotel is singular and decorated according to the city’s intimate character. With a first hotel opened in 2016 in Dusseldorf and the second one in 2018 in Mainz, there are now 5 more hotels planned until 2025. Me...


The proof of the pudding is in the eating! We would love to share recommendations from our clients and participants of the IFH Performance Academy. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients & projects!



We offer more than 200 open training programs worldwide, covering the subject areas of Business Development, Revenue & Demand Management, MICE, Inspirational Hospitality, Leadership Development, FISH! and Emergenetics? All training programs are also bookable as in-company programs. Learn more about the IFH Academy! We’ll be happy to discuss the perfect training or workshop with you!

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