Inprove Mystery Shopping

Measure your Road to Success
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 Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. We inform you how your customers experience the contact with your brand, locate where the gaps are between brand experience and brand promise and show you how to close them.



Learn more about our InProve Mystery Shopping solutions, get inspired by the blog articles from our Experience Engineers! More inspiration? Visit our weblog page!

4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was sold and Nordstrom’s fashion retailer moved in.  Nordstrom does not sell tires, they specify in shoes and high end fashion garments, but Nordstrom has a ‘no questions asked, return policy.’  The customer was supposedly sincere on being able to return the tires and receive a refund, so the empowered salesman...

3 Tips to Keep Customer Experience on Top of Mind
3 Tips to Keep Customer Experience Top of Mind

I love the beach. On my days away from work, I’ll throw a towel and a book in my dry bag, flip my folding chair over my shoulder and stroll down the block to the warm sand.  And I’m never without my favorite boardshorts.  The other day I noticed I was missing a button, so I dug into that drawer that everyone has in their house…you know…the one with extra buttons from every dress shirt or blazer ever bought. Now you may be asking what this has to do with ‘Customer experience’? Customer experience was certainly done well by a...


The proof of the pudding is in the eating! We would love to share recommendations from customers who experienced the power of our InProve Mystery Shopping solutions. Please find a selection of clients below and ask us about it. Or visit our project page to learn more about all our clients & projects!



Do you want to measure customer experience? Learn more about our Mystery Shopping solutions. We’ll be happy to give you a live demo! 

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