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Free the Energy, Unlock the Potential!

REVERSE THINKING

 Reverse Thinking & Engineering puts your desired customer experience at the centre of your company structure and helps you to build a corporate culture around it. Do you want to transform your business into a memorable experience? Get inspired by Start Reverse (book) or the Experience STARs & EPIC Leadership programs!

Start Reverse Paperback - Start Reverse Journey by Andre Wiringa
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Start Reverse Paperback – Book

Experience is the new battlefield. Satisfaction is not enough anymore. Customer experience is the main driver of future loyalty and will turn your customers into raving fans. Whatever customers experience, determines whether they will come back and recommend you. It is about being meaningful and memorable. Not occasionally, but consistently. This book illustrates what makes successful (experience) brands stand out. How they all think in reverse, making their purpose, identity, and the desired experience – the focus for everything they do.

29,95 24,95 incl. VAT
Start Reverse BookBox - Start Reverse Journey by Andre Wiringa
Sale
Start Reverse Paperback – The Book Box

Experience is the new battlefield. Satisfaction is not enough anymore. Customer experience is the main driver of future loyalty and will turn your customers into raving fans. Whatever customers experience, determines whether they will come back and recommend you. It is about being meaningful and memorable. Not occasionally, but consistently. This book illustrates what makes successful (experience) brands stand out. How they all think in reverse, making their purpose, identity, and the desired experience – the focus for everything they do.

249,00 199,00 incl. VAT
Experience STARs movie + facilitator guide
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Experience STARs The Movie + Energizer Facilitator Guide

Get inspired, motivated and ready to deliver customer-experiences that make you stand out. It’s not the product that creates a positive experience. It’s people, like you! What kind of experience(s) do you bring to life? Be an Experience STAR and make a difference!

Package:

  • USB Stick with the Experience STARs Movie
  • Facilitator Guide (scripted version) to deliver a STAR Energizer workshop
995,00 695,00 incl. VAT
EPIC Leadership movie + facilitator guide
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EPIC Leadership The Movie + Facilitator Guide

Do you want your managers to be(come) EPIC leaders? Buy this package and receive the EPIC Leadership Training Video +  facilitator guide (scripted) to facilitate your own Introduction to EPIC Leadership training!

995,00 695,00 incl. VAT
EPIC Leadership – The Movie (streaming)

The EPIC leadership program has been designed for leaders and managers who want be(come) an EPIC leader, professional independent trainers and HR professionals. Do you to transform your managers into EPIC leaders? Get inspired, motivated and ready to be(come) an EPIC Leader!

14,95 incl. VAT
Experience STARs – The Movie (streaming)

Get inspired, motivated and ready to deliver customer-experiences that make you stand out. It’s not the product that creates a positive experience. It’s people, like you! What kind of experience(s) do you bring to life? Be(come) an Experience STAR and make a difference!

14,95 incl. VAT
Polo Shirt – Start Reverse Magenta

Start Reverse… To Go Beyond Customer Satisfaction. Order the official Start Reverse Polo Shirt right now! Available in size XS – XXL.

27,95 incl. VAT

FISH! PHILOSOPHY

The FISH! Philosophy contains 4 simple behavioral principles that can help show commitment and joy when interacting with colleagues and customers: Be there, Play, Make their Day and Choose your Attitude. Do you want an incompany FISH! training or energizer? Click here to learn more about FISH!

FISH! The Book

Imagine a place where people go to work with energy, passion and energy every day. People who are truly committed to their work, their colleagues and their clients. Do you want more energy, more passion and more fun at work? Learn about the four FISH! Philosophy pillars and apply them!

21,15 incl. VAT
FISH! For Life

FISH! Philosophy creates more fun, passion and energy at work. Did you know that FISH! also works at home? Create a balanced life with enough time for the things that are important to you. Be your best self at home.

In FISH! for Life, you read on about Mary Jane and Lonnie from the first FISH! book. Four years later, Mary Jane is successful at her job. Lonnie is finalizing his nursing training. Their lives are busy and their family and friends pay the toll. Especially Mary Jane falls back into old patterns of much work and stress.

26,45 incl. VAT
FISH! Sticks

Change is a piece of cake, but to sustain change is a real challenge! How do you ensure that your energy, passion, fun and change holds at work?

FISH! Sticks, the sequel to FISH! and FISH! Tales, tells the fictional story of Rhonda. She is head nurse at the Department of Neurology. In this book, she deals with a declining interest in initiated change process. From a successful New York sushi chef, Rhonda learns how to ensure that her employees remain motivated. She learns how to make change a lasting success.

Will Rhonda manage to create a neuro ward with the FISH! Philosophy where people work with passion and care again?

26,45 incl. VAT
FISH! Tales

Bite-size stories with unlimited possibilities. The book includes a 12-week course to help you bring passion, energy and fun to your work! FISH! Tales is a collection of true stories of four businesses that applied the four simple FISH! Philosophy principles.

“But at my job, we can’t throw things!” is a common reaction to the philosophy of FISH ! But there are so many ways to play, to be there, to make someone’s day, and choose your attitude. You can be FISH!y in every industry and in every country. The stories in FISH! Tales inspire you to think about how FISH! fits into your organization.

Read how a call center, car dealership, healthcare facility and roofing use FISH! to get more passion, pleasure and energy to create in the workplace. The result? Increased productivity and employee satisfaction!

26,45 incl. VAT
FISH! Pen

Remind yourself, your employees or participants in your training every day to the FISH! Philosophy! with the FISH! pen and make even the smallest moments of fun!

2,95 incl. VAT
Pete the Perch Hand Puppet

Do you want your FISH!y stories to reach the youngest too? Support your storytelling with Pete the Perch! Puppet Pete earned a double major in education and theater at Coral University. Now she uses her dramatic talents to help teachers teach younger students about the FISH! Philosophy (or any story that makes kids happy and helps them to learn)…

24,50 incl. VAT
Pete the Perch Puppet Set

Not everyone can throw with fish!” is a frequent comment on the philosophy of FISH ! But with this fish everyone can! These small, cuddly fish are ideal for the FISH! support philosophy in any kind of organization.

42,50 incl. VAT