Project | Valamar

VALAMAR’S SOLUTIONS

Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at Valamar.

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InProve Mystery Shopping

Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. InProve enables talent improvement and development of your employees. InProve helps you to detect your employees’ potential and entices them to give their best each day!

  • Helps to find and close the gap between brand promise and brand experience.
  • Supports purposeful talent development.
  • Choose from three auditing methods for Mystery Quality Checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
  • Consulting and trainings can take place on site or via tele-coaching.
  • Our online reporting tool Performatrix offers clear and mobile access to your results and benchmarking.
  • InProve is available worldwide in a variety of languages.
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About Valamar

Our Vision

To be the leader in leisure tourism and create authentic guest experiences in partnership with our destinations

Our Mission

  • To create unforgettable guest experiences by using innovative services in leisure tourism.
  • To develop a stimulating corporate culture where guests and employees come first.
  • To deliver new value for shareholders through corporate responsibility by promoting sustainable development and supporting local communities.

Our Core Values

  • Responsible: We are a responsible business partner, a caring employer, supportive towards the community and committed to preserving the environment.
  • Welcoming: We make our guests feel very welcome and highly appreciated.
  • Ambitious: We set challenging goals and strive for excellence in everything we do.
  • Innovative: We engage in collaborative innovation to improve our performance, stay alert and open to change.
  • Proud: We take pride in our destinations and being part of the Valamar family.