Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at TUI.
InProve Mystery Shopping
Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. InProve enables talent improvement and development of your employees. InProve helps you to detect your employees’ potential and entices them to give their best each day!
- Helps to find and close the gap between brand promise and brand experience.
- Supports purposeful talent development.
- Choose from three auditing methods for Mystery Quality Checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
- Consulting and trainings can take place on site or via tele-coaching.
- Our online reporting tool Performatrix offers clear and mobile access to your results and benchmarking.
- InProve is available worldwide in a variety of languages.
Our vision, values and customer proposition form the basis of our action and our attitude – both inside and outside.
Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens people’s minds. At TUI we create unforgettable moments for customers across the world and make their dreams come true. We are mindful of the importance of travel and tourism for many countries in the world and people living there. We partner with these countries and help shape their future – in a committed and sustainable manner. Think Travel. Think TUI.