Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at Toshiba’s.
InProve Mystery Shopping
Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. InProve enables talent improvement and development of your employees. InProve helps you to detect your employees’ potential and entices them to give their best each day!
- Helps to find and close the gap between brand promise and brand experience.
- Supports purposeful talent development.
- Choose from three auditing methods for Mystery Quality Checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
- Consulting and trainings can take place on site or via tele-coaching.
- Our online reporting tool Performatrix offers clear and mobile access to your results and benchmarking.
- InProve is available worldwide in a variety of languages.
Toshiba, way out front since way back when.
For over 135 years, Toshiba has been striving to make the world better-and life more enjoyable-for everyone. How? With a full range of smart digital life products and consumer electronics, designed by the best and the brightest, and backed by millions invested in R & D. Through our responsible approach to business and global citizenship. But most important, by our relentless drive and world-leading innovation.
Acting with hearts, minds and resolve.
Toshiba is a billion global company employing nearly 200,000 in 30 countries around the globe. Yet with our unwavering commitment to corporate social responsibility (CSR), we think and act much like a local business-caring for the people, the land and future of the communities where we operate.
Toshiba Group Management Philosophy Framework
Social responsibility is a key underpinning of our management philosophy, advancing decisions that benefit the environment and promote the welfare of our customers, employees and citizens of the world.