Project | Sixt

SIXT’S SOLUTIONS

Performance Solutions offers a wide range of solutions. Changing the way people learn, lead, and interact by transforming employees into ambassadors, business into an experience, managers into leaders, and training into impactful learning. We trigger companies to work collectively to create memorable experiences.  Below you’ll find an overview of solutions we offered at Sixt.

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InProve Mystery Shopping

The Challenge

In 2013 Sixt- Car Rental was looking for an Mystery Shopping provider that could help them to measure the performance of their franchise partners in the areas of

  • Condition of inventory and equipment
  • Efficiency of service processes
  • Cleanliness and hygiene
  • Friendliness and customer communication
  • Sales and service behavior of employees

The Solution

During several workshops the InProve team created a survey form together with the client that incorporated all of Sixt’s brand standards. The shoppers were thoroughly trained on the brand standards to start a worldwide Mystery Shopping Program in 2014. The Mystery Shopping program developed for Sixt-car Rental conducted over 300 Mystery visits over car rental stations all over the world.

The Results

With the help of InProve Mystery visits SIXT was able to ensure a constant quality and customer experience throughout their worldwide car rental stations.

LEARN MORE
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Sixt Customer Experience - Performance Solutions

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About Sixt

Accessibility to mobility is freedom. The freedom to experience and share the world with others, and to overcome barriers of thought and opinion. By constantly challenging the status quo and with the drive to get things done, our worldwide Sixt family with more than 6,000 members is working towards a future in which people around the globe have access to safe, efficient and comfortable mobility with the touch of a button. All our mobility products in one single app – whether it is for 6 minutes, 6 hours or 6 months. The world’s largest mobility fleet with more than 250,000 cars in over 105 countries is available precisely when and how you need it. A vehicle that may be driven by you, by a driver, or perhaps driven of its own accord. One brand, one company, all solutions. We are generating revenues of more than 2.6 billion Euros making Sixt the largest integrated mobility provider. Our motivation is you, our customer, because we know that good is not good enough if better is expected. You are the most important person in our business. Everything we do, we do for you in order to create a product that excites and moves. Mobility is not just freedom – it’s Sixt.