Project | Radisson Hotel Group

RADISSON HOTEL GROUP’S SOLUTIONS

Performance Solutions offers a wide range of solutions. Changing the way people learn, lead, and interact by transforming employees into ambassadors, business into an experience, managers into leaders, and training into impactful learning. We trigger companies to work collectively to create memorable experiences.  Below you’ll find an overview of solutions we offered at Radisson Hotel Group.

Performance Solutions - Reverse Thinking Engineering - Solutions

Reverse Engineering

Reverse Thinking & Engineering turns your customers into loyal fans, and employees into passionate brand ambassadors. We offer Reverse programs as:

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Emergenetics Profile

Emergenetics is quantifiable and proven. Based on psychometric and neurological research, it measures 4 thinking preferences: analytical (blue), structural (green), social (red) and conceptual (yellow).In addition, it differentiates between 3 behavioral preferences: expressiveness, assertiveness, and flexibility. Emergenetics helps you and your team to understand yourself and each other and empowers you to interact more effectively and relaxed.

We offer:

  • Individual Emergenetics Profile / Scan
  • Team Emergenetics Profile / Scan
  • Meeting of the Minds Workshop
  • (in company) Emergenetics Training
  • Emergenetics Associate Program (Train-the-trainer / Certification)
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InProve Mystery Shopping

The Challenge

In 2012 Radisson Hotel Group  was searching for a tool that allowed them to measure the sales performance of their sales agents for Meeting and Events and empower them at the same time. They did this for their following brands: Brands Radisson Hotels, Park Inn by Radisson and Missoni Hotels.

The Solution

The InProve MICE cycle program offered the perfect combination for the Radisson Hotel Group. This mystery shopping approach was combined with individual coachings based on the employees’ results achieved in the MICE Monitoring program. To make the inquiries realistic the InProve team uses ghost companies fully maintained with a website, professional email addresses and business telephone numbers.

The Results

In continuous cooperation since 2012 the Radisson Hotel group increased their performance by 23% and ensure to keep the performance constantly on a high level.

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IFH Performance Academy

Our commitment to Reverse Thinking highlights the passion for hospitality that we want to let shine through in everything that we do. The participants of our trainings are encouraged to change their perspective and to put the positive, desired customer experience at the center of everything they do. By making use of the FISH! Philosophy, we guarantee that participants will leave our trainings, not only with new knowledge, but also with a smile on their face.

  • Open Training Programs
  • Training by Design (in-company training programs)
  • White Label Academy (learning journey in your corporate design)>
  • IFH trainings are available in 6 languages (German, English, Dutch, Italian, Spanish, French, Swedish)
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Carlson Rezidor Group Customer Experience - Performance Solutions
Carlson Rezidor Group Customer Experience - Performance Solutions

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About Radisson Hotel Group

Radisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our eight unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of hospitality, including authentic local tastes, stylish living design, unique locations and vibrant social scenes.Radisson Hotel Group brings a refreshed commitment to hospitality leadership to meet the changing travel industry and the bespoke needs of our guests. We provide exceptional service in all of our hotels across the globe and strive to deliver a hospitality experience that is beyond guest expectations.

Our long-term vision is to be one of the top three hotel companies in the world, and the company of choice for guests, owners and investors, and talent. Whenever a guest plans a trip, or an investor or owner is thinking of a partner, or whenever someone is looking for a job in the hospitality industry, they will all think of Radisson Hotel Group first.As global travel continues to grow, the world becomes a village and travel has the power to create meaningful connections and mutual understanding between people and communities.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More than our signature, it is simply how we do business and who we are at the core. We help to ensure our success by aligning our 95,000 global team members around our core beliefs:

  • We deliver memorable moments every day, everywhere, every time.
  • We enjoy serving with our “Yes I Can!” spirit.
  • We grow talent, talent grows us.
  • We are many minds, with one mindset.
  • We value open and direct interactions to build trust.
  • We believe anything is possible.
  • We have fun in all that we do.