Project | PentaHotels

PENTA HOTELS’ SOLUTIONS

Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at Penta Hotels.

Performance Solutions - Reverse Thinking Engineering - Solutions

Reverse Engineering

Reverse Thinking & Engineering turns your customers into loyal fans, and employees into passionate brand ambassadors. We offer Reverse programs as:

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InProve Mystery Shopping

Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. InProve enables talent improvement and development of your employees. InProve helps you to detect your employees’ potential and entices them to give their best each day!

  • Helps to find and close the gap between brand promise and brand experience.
  • Supports purposeful talent development.
  • Choose from three auditing methods for Mystery Quality Checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
  • Consulting and trainings can take place on site or via tele-coaching.
  • Our online reporting tool Performatrix offers clear and mobile access to your results and benchmarking.
  • InProve is available worldwide in a variety of languages.
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IFH Performance Academy - Performance Solutions Icon-w100

IFH Performance Academy

Our commitment to Reverse Thinking highlights the passion for hospitality that we want to let shine through in everything that we do. The participants of our trainings are encouraged to change their perspective and to put the positive, desired customer experience at the center of everything they do. By making use of the FISH! Philosophy, we guarantee that participants will leave our trainings, not only with new knowledge, but also with a smile on their face.

  • Open Training Programs
  • Training by Design (in-company training programs)
  • White Label Academy (learning journey in your corporate design)>
  • IFH trainings are available in 6 languages (German, English, Dutch, Italian, Spanish, French, Swedish)
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Pentahotels Customer Experience - Performance Solutions
Pentahotels Customer Experience - Performance Solutions

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About PentaHotels

WELCOME TO YOUR SAFE SPACE.

penta is not a hotel, penta is a state of mind. In a world of bland hotel experiences, pentahotels creates a new community for like-minded travellers who are tired of the same old conventions. With 28 hotels across seven countries on two continents, pentahotels offers individual and business travellers comfort and style in a relaxed atmosphere. The hallmark of the hotel chain is the pentalounge – a combination of lounge, bar, café and reception – that stands out with its “living room”​ look and feel. We are team penta.

YOUR NEIGHBOURHOOD LIFESTYLE HOTELS

Keeping road warriors grounded while on-the-go with distinctive design, a mix of fun with functionality, comfort with creativity, and style with simplicity. That is who we are and what we aim for – each day, every day, for you! Pentahotels is a completely new generation of hotels – at last. Enjoy more freedom, a more informal atmosphere and more great design. The pentalounge makes a laid-back alternative to chilly hotel lobbies and stilted restaurants. And you’ll get the feeling that the details which are important to you are right here:

Magnificent interior design, entertainment with a flat-screen television and free movie channels, wireless Internet access, first-class beds and showers, relaxed staff and a pleasant ambience of sound, light and aroma. So what’s life like here? It’s just extremely comfortable and more enjoyable than elsewhere. Every visit to a pentalounge – our “lifestyle lobby” that multi-functions as a reception, bar, and café, perfect as a neighbourhood hub – will make you want to come back! Pentafun is guaranteed by gathering with people who all beat to the same drum.