Project | HMShost

HMS HOST’s SOLUTIONS

Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at HMS Host.

Performance Solutions - Reverse Thinking Engineering - Solutions

Reverse Engineering

Reverse Thinking & Engineering turns your customers into loyal fans, and employees into passionate brand ambassadors. We offer Reverse programs as:

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FISH! Philosophy

Create unique employee and customer interactions… As colorful as the fish in the sea are the possible applicabilities of the FISH! Philosophy. With FISH! Energizer, FISH! Workout and FISH! Training we offer you three alternatives how you can introduce FISH! to your company. Turning your employees into excited brand ambassadors, who love coming to work and have fun when interacting with colleagues and customers alike.

In many organizations fun is still seen as opposite of work. The fear of being perceived as lazy can be quite substantial. That is why it is important to assure employees that a lively, personal atmosphere is favored and laughing is explicitly allowed. With FISH! you can motivate your employees to be themselves at work.

Do you want to learn more about the FISH! Philosophy? Just drop us a line, visit our FISH! Events or become a FISH! Facilitator yourself by joining the certification program. Please find dates and locations in the event calendar.

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HMS Host Customer Experience - Performance Solutions
HMS Host Customer Experience - Performance Solutions

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We would love to hear about your challenge! Just click the button below and drop us a line or call us at +31 (0)23 – 510 0 510.

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About HMS Host

HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along with the rest of the Autogrill Group, we are recognized industry leaders who create innovative dining locations at airports and on motorways worldwide. With more than 41,000 associates worldwide and annual sales of nearly $3.3 billion, we use our experience and global reach to offer travelers an unparalleled blend of local, regional, and international brands.

Today, airports do more than launch airplanes. They launch trends in the consumer experience. As airport dwell times have increased, so have consumers’ needs to make the best use of their time in the terminal. At more than 120 airports worldwide, HMSHost brings travelers exciting food and beverage experiences they’ve never had before as well as a warm welcome from our associates who strive to provide the best customer service possible.

We also offer a welcome respite along the motorways at more than 100 travel plaza stops in North America. With national and local restaurant brands in state-of-the-art facilities, we serve motorists and families driving on U.S. toll roads from Maine to West Virginia, Ohio, Pennsylvania, Indiana and Illinois, and in Canada from Windsor to Cornwall. An exciting example is the Delaware Welcome Center— a striking, 42,000 square foot facility that incorporates many elements of Leadership in Energy and Environmental Design (LEED) standards in design and construction, and sets a standard of its own in highway hospitality.