Project | Fleming’s Hotels

FLEMING’S HOTELS’ SOLUTIONS

Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at Fleming’s Hotels.

Performance Solutions - Reverse Thinking Engineering - Solutions

Reverse Engineering

Reverse Thinking & Engineering turns your customers into loyal fans, and employees into passionate brand ambassadors. We offer Reverse programs as:

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InProve Mystery Shopping

Customers expect your brand to be an experience, an emotional journey, that starts with the first telephone conversation, the welcome at the reception or when entering a shop. The customer contact has become as important and as your product itself. But how do you know whether your customers’ experiences meet their expectations and fulfill your defined brand promise? InProve measures the quality of your company’s service based on criteria tailored to your requirements. InProve enables talent improvement and development of your employees. InProve helps you to detect your employees’ potential and entices them to give their best each day!

  • Helps to find and close the gap between brand promise and brand experience.
  • Supports purposeful talent development.
  • Choose from three auditing methods for Mystery Quality Checks: Mystery Checks, Mystery Calls, MICE Sales Cycles.
  • Consulting and trainings can take place on site or via tele-coaching.
  • Our online reporting tool Performatrix offers clear and mobile access to your results and benchmarking.
  • InProve is available worldwide in a variety of languages.
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IFH Performance Academy

Our commitment to Reverse Thinking highlights the passion for hospitality that we want to let shine through in everything that we do. The participants of our trainings are encouraged to change their perspective and to put the positive, desired customer experience at the center of everything they do. By making use of the FISH! Philosophy, we guarantee that participants will leave our trainings, not only with new knowledge, but also with a smile on their face.

  • Open Training Programs
  • Training by Design (in-company training programs)
  • White Label Academy (learning journey in your corporate design)>
  • IFH trainings are available in 6 languages (German, English, Dutch, Italian, Spanish, French, Swedish)
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Flemings Hotels Customer Experience - Performance Solutions
Flemings Hotels Customer Experience - Performance Solutions

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About Fleming Hotels

Charming and distinctive – the Fleming’s story

It all started back at the beginning of the nineteen sixties. Our company founder, Ignaz B., was working in New York at the time as a chauffeur and, as fate would have it, one of his regular customers was James Bond creator Ian Fleming. They often ended up in lively conversation, among other things, about what would make the “perfect hotel”. From that time on, Ignaz B. had a dream which he could never let go of. He wanted to open up a hotel where the individual needs of each and every guest would be satisfied all along the line. Many years later, this entrepreneur fulfilled his dream. And he already had the perfect name – Fleming’s!

The first Fleming’s hotel opened in Frankfurt in 2005. Soon after, in the same year, the Fleming’s hotel in Munich-Schwabing opened. Many more followed on. The Fleming’s dream came true in Vienna and Zurich too. The youngest member of the Fleming’s family is still undergoing renovation work and is expected to open at the end of 2018 – the Fleming’s Selection Hotel in Hamburg, meaning that the company is now also gaining a foothold in the Hanseatic area.Just like its creator, Ignaz B., the Fleming’s brand is always open to new innovation and improvements and keeps moving with the times. And even after his death, we are living out his founding vision and his understanding of perfect hospitality.

Common to all our hotels are the cleverly thought through and impeccable standards which aim to make your stay with us as pleasant as possible.
You can look forward to many new culinary highlights – we have a number of “signature dishes” which were developed.in close cooperation with the Fleming’s founding family. They bear the handwriting of our company founder who enjoyed bringing back new culinary discoveries from his many travels, dishes to melt in the mouth which you can now try for yourself.

Today, as it has always been, our goal and the expectation we have of ourselves is to provide our guests with the perfect stay. It doesn’t matter whether you come to us as a business customer or privately – we want you to feel well-looked after, part of the Fleming’s family.

Fleming’s – as individual as our guests

Many discerning customers and business travellers know and appreciate Fleming’s hotels. In the search for a hotel brand that they can trust, it is more important to them to find individuality and charm rather than uniformity and anonymity. In our hotels, you will find a successful symbiosis between international standards and local charm. Those who are looking for a state-of-the-art hotel experience and for whom local character and the culture of the respective city is important will find that they are in the right place with Fleming’s. The Fleming’s brand will win you over with its top locations, excellent service, luxurious rooms, and sophisticated catering facilities.