Project | British Airways

BRITISH AIRWAYS’ SOLUTIONS

Performance Solutions offers a wide range of solutions. From (experience) concept development to training & coaching. From social & mobile learning solutions to customized bite-sized training content & gamification solutions. Below you’ll find an overview of solutions we offered at British Airways.

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Reverse Engineering

Reverse Thinking & Engineering turns your customers into loyal fans, and employees into passionate brand ambassadors. We offer Reverse programs as:

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FISH! Philosophy

Create unique employee and customer interactions… As colorful as the fish in the sea are the possible applicabilities of the FISH! Philosophy. With FISH! Energizer, FISH! Workout and FISH! Training we offer you three alternatives how you can introduce FISH! to your company. Turning your employees into excited brand ambassadors, who love coming to work and have fun when interacting with colleagues and customers alike.

In many organizations fun is still seen as opposite of work. The fear of being perceived as lazy can be quite substantial. That is why it is important to assure employees that a lively, personal atmosphere is favored and laughing is explicitly allowed. With FISH! you can motivate your employees to be themselves at work.

Do you want to learn more about the FISH! Philosophy? Just drop us a line, visit our FISH! Events or become a FISH! Facilitator yourself by joining the certification program. Please find dates and locations in the event calendar.

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British Airways Customer Experience
British Airways Customer Experience

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About British Airways

British Airways, part of International Airlines Group, is one of the world’s leading global premium airlines and the largest international carrier in the UK.The carrier has its home base at London Heathrow, the world’s busiest international airport, and flies to more than 200 destinations in 75 countries across the globe.

A British Airways aircraft takes off from somewhere in the world, every 90 seconds. British Airways has a fleet of more than 280 aircraft, including the A380 and 787. By 2020 we will have received 100 new aircraft in less than a decade. The airline carries up to 145,000 customers every day and 45 million customers a year and serves those customers 25 million cups of tea, 9.9 million bottles of wine and 1.25 million bottles of Champagne.