Be on top of your market by monitoring your reservation team, track prices, response time and deal with the help of competition rate checks. There are only a few ‘moments’ when sales agents get the chance to create a memorable guest experience in the sales process. Focusing on the service level of this booking source that you actively influence, allows revenue optimization by up-sell/cross-sell and strengthens the profitable direct booking channel by delivering the service level that your guests are expecting. We consult your sales team to make your customers really see the value of your proposition and support you in your revenue optimization.
There are only a few moments when reservation agents get the chance to create a memorable guest experience in the booking process. Focusing on the service level of this guest booking source that you actively influence, allows you to optimize revenue (up-sell/cross-sell) and strengthen the profitable direct booking channel by delivering the service level that your guests are expecting.
The MICE requests are created individually for each hotel within Europe based on the average group / events request. This is done in accordance with the requirements by hotels’ corporate office and in cooperation with PS.
Your clients are constantly informed of and asked for comparable deals from competitors. As a result, clients gain the ability to negotiate more affordable prices and additional services with you. That is why it becomes particularly crucial to be aware of one’s competitors and keep track of their deals.
We would love to share recommendations from customers who experienced the power of Sales Experience Evaluation. You can find a selection of our clients below.