Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without.

Transform Co-workers into Brand Ambassadors

Beyond simply wanting to support your staff, businesses actually do better when employees are engaged. So that brings up the question: what are the keys to employee satisfaction? How do you transform co-workers into brand ambassadors and true Experience STARs? How do you transform managers into EPIC Leaders? By reversing your value chain. Start with the experience you want your customers to have. And then design backward from there to optimal employee behavior, working climate and leadership. Start Reverse to go beyond customer satisfaction!

Research Employee Engagement - Performance Solutions

Tesla: employee engagement research

Organizations known for their great customer experience have one thing in common: their drive to develop employee engagement. Leaders within those organizations inspire their co-workers to be the best they can be. After all, one of the main strategic objectives of experience leaders is (or should be) to build a consistently memorable customer experience. This can only be done by highly engaged and empowered teams.

Tesla is one of the most innovative companies (Forbes). The key drivers of Tesla’s innovation and industry leadership are Tesla’s purpose, exceptional leadership and active engagement of each individual in the organization.

Tesla Employee EngagementEmployee Engagement to Accelerate Business Results

Engagement goes beyond satisfaction. It occurs when co-workers actively connect with the purpose and identity of their organization. Engagement is also fostered by autonomy, growth, and the ability to make a difference. The ability to contribute to the purpose of an organization. Put into metrics, Tesla has found that engaged teams have:

  • 15% more profitability
  • 30% more productivity
  • 12% higher customer engagement
  • 30% less staff turnover
  • 62% fewer safety issues
  • 37% less absenteeism (i.e., calling in sick)

Train the Trainer for EPIC Leadership & Customer Experience programs

Do you want to (be)come a Customer Experience ‘game-changer’ in your industry? Especially for managers, in-company trainers and independent trainers/facilitators we’ve designed experience based “Train the Trainer” certification programs: Experience STARs and EPIC Leadership. You’ll learn how to boost engagement within your team (or client), leading to engaged co-workers and a memorable customer experience! A ready-to-go Trainer Toolkit (also available in Dutch) is included in both Train the Trainer programs!

Register now for the EPIC Leadership and/or Experience STARs Certification program in Amsterdam and get a € 1.000 discount by using the discount code


Experience STARs Certification | November 27-29, 2018 in Amsterdam (English)
EPIC Leadership Certification | December 3-6, 2018 in Amsterdam (English)

Experience STARs & EPIC Leadership are also available as in-company programs, contact us for more information, we’ll be happy to make you a special offer!


Experience STARs
Train the Trainer Certification

€ 2.950  € 1.950*

3-day Train the Trainer certification program including a ready-to-go Trainer Toolkit!


EPIC Leadership
Train the Trainer Certification

€ 3.950  € 2.950*

4-day Train the Trainer certification program including a ready-to-go Trainer Toolkit!

About The Author

Jeroen van der Schenk

Jeroen van der Schenk has a background in the hospitality industry. Being truly terrified to speak in front of groups, he decided 18 years ago to face his fear by applying for a job as trainer/facilitator. Making the impossible possible, he discovered his love for challenges. He has a deep-rooted passion for disruptive business models and bringing the online and offline world together, in order to create meaningful connections. As a keynote speaker and "Experience Engineer" at Performance Solutions, he helps organizations all over the world to turn their business into a memorable experience. Transforming companies in a fun way by engaging people and empowering them to truly make a difference. Jeroen strongly believes that we live in a time where success is no longer counted by dollars and likes, but by how many lives we positively impact. Emotions are the most powerful currency and connections and experiences make the real profit.

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