Leadership Development

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply...

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Cross-functional Team - Emergenetics
Cross-Functional Teams – How To Make Them More Effective

According to a study cited in the Harvard Business Review, 75% of cross-functional teams are ineffective. They will not deliver the project or service they have been tasked with in the way the organization would like. If they are even able to deliver it at all! Many cross-functional teams may...

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Intent-Impact: The Unseen Gap Affecting Your Workforce

In the workplace and in our personal relationships, it’s likely that we’ve all experienced the intent-impact gap. The intent-impact gap is what occurs when our words or actions are misinterpreted by another individual.  Consider this story: Sara, the Director of Learning and Development, and her direct report Chris, the Program...

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Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... An organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying to grasp culture is complicated by the reality that is changing on a daily basis. But is that necessary to...

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Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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Employee Engagement Research HR - Effect on Profit
How Employee Engagement Effects Company Profit

I recently had the opportunity to speak to a bright group of employees during their organization’s professional development series. After initial discussions about what leadership topics I should cover, we committed to a few priority topics, and then I suggested that I talk about love. I think I gave the...

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Escape Room Pop-up Customized Custom Made Performance Solutions 2
Why I design Escape Rooms for Companies

Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like...

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Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
Interview with Andre Wiringa on AmsterdamFM

Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We...

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Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond...

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