Experience STARs

Training Customer Experience Leadership Development
Employee Engagement: Transform your Co-workers into Brand Ambassadors

Employee Engagement is the main driver for a great customer experience. Research from Gallup shows that only 13% of all employees worldwide are truly engaged at work. It also shows that companies with engaged employees perform up to 200% better than those without. Transform Co-workers into Brand Ambassadors Beyond simply...

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Escape Room Pop-up Customized Custom Made Performance Solutions 2
Why I design Escape Rooms for Companies

Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like...

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Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond...

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The Most Expensive Hidden Cost in Retail is…?

Is a company’s culture created, or is it a result of behaviour? I’ve stayed with companies, and left companies, because of the culture. I’m sure I’m not alone, even if a lot of people do it subconsciously. A lot of people stay where they are, but wonder all the time...

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Leadership in Retail Employee Empowerment
3 Ways to Be(come) a Better Manager in Retail

Retail isn’t a game where you can win by doing a good job for a few days, or even a few weeks or months. It’s a long game. It’s about delivering a great experience day after day, hour after hour, every single time, for every single visitor. No matter how...

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Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

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Customer Experience Performance Solutions
Great Experiences = Consistent Experiences

These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes back to your business. It is the consistency in experiences of all who pay a visit. Recommended by others or not....

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Rove Hotels Dubai - Photo 1
An Experience Driven Culture… What’s That All About?

In the wake of media coverage over shockingly poor Customer Experiences, such as the recent dragging of a passenger off an overbooked United Airlines flight, we have to ask ourselves: How does an organization get to the point where processes in practice are working against them? In this age of Employee...

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Energizers & icebreakers Blog
Free Download – 7 Training Energizers & Icebreakers

Nobody has an unlimited supply of energy. One of the main goals of a trainer / facilitator is to "manage" the energy level, both up and down! An energizer or icebreaker can be used as a (brief) activity to increase the energy level of participants in a training by engaging them in physical activity. Having fun and laughter...

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