Reverse Thinking

Great Customer Experience? Leadership Comes First!

Quite often we receive requests from organizations to deliver a training to improve their customer experience. Unfortunately, putting your team in a u-shaped classroom setting and talk about customer experience for a day is not going to 'do the trick'. Why? Because everyone always agrees on the importance of a...

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David Keen - CEO at QUO Global - Hospitality
Revolution in Hospitality – Overthrow your org chart!

Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit...

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Andre Wiringa - Interview AmsterdamFM by Jacques Hoendervangers
Interview with Andre Wiringa on AmsterdamFM

Listen to the interview (in Dutch) on AmsterdamFM radio with Andre Wiringa, CXO and Managing Partner at Performance Solutions. Talking about how to creating consistently memorable experiences for your customers, guests, patients, passengers etc. Working with global brands like Adidas, Tommy Hilfiger, Mazda, Le Pain Quotidien and many more... We...

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Escape Room Pop-up Customized Custom Made Performance Solutions 2
Why I design Escape Rooms for Companies

Last year I designed and played pop-up Escape Rooms with teams from different companies, ranging from telecom providers at KPN to coffee blenders at Douwe Egberts, from managers at Le Pain Quotidien to those at Mazda Europe and Schiphol Airport, and - mostly - for GM’s from Hotel collections like...

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TEDx Athens - Jeroen van der Schenk - Experience Engineer Performance Solutions 4
Jeroen van der Schenk on stage at TEDx Athens 2018

What would happen if you take out all conditions and expectations out of ‘reciprocity’? Give and share because you believe in, and live, your purpose. Trusting on things to happen. Something. Somewhere. From someone…? On june 2, 2018 our colleague and Experience Engineer Jeroen van der Schenk shared his story about 'reverse...

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Andre Wiringa - The Innovation Show - Customer Experience - Hosted by Aidan McCullen-2-w900
The Innovation Show Podcast with Aidan McCullen & Andre Wiringa

The Innovation Show is a weekly show interviewing leaders in their fields. Authors, renowned professors, inventors, innovators, change-makers and mavericks. To inspire, educate and inform the business world and the curious. In this week episode: Andre Wiringa, CXO / Managing Partner at Performance Solutions. Author of "Start Reverse to go Beyond...

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Cliff Crosbie joins Performance Solutions - Andre Wiringa
Retail Guru Cliff Crosbie joins Performance Solutions

Retail Guru Cliff Crosbie joins Performance Solutions as Senior Partner and Chief Retail Officer. After multiple international and global retail leadership positions (at Habitat, Nike, Nokia, IKEA and Apple), Crosbie decided to focus on (strategic) retail consultancy and concept development. In his last role as Senior Vice President Global Retail...

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Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

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Customer Experience Performance Solutions
Great Experiences = Consistent Experiences

These days a lot of people tell us that consistency in Customer Experience is incredibly important. A consistent experience is not just something a single customer has every time he or she comes back to your business. It is the consistency in experiences of all who pay a visit. Recommended by others or not....

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