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4 Steps to Strengthen Customer Experience
Reverse Update: 4 Steps to Strengthen Customer Experience

It’s 1974, and a man walks into a store in Anchorage, Alaska.  He has the intention of returning a set of car tires he purchased at that location.  One important detail for the customer’s return of unsatisfactory tires, is that there is no more tire store.  The tire store was...

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3 Tips to Keep Customer Experience on Top of Mind
3 Tips to Keep Customer Experience Top of Mind

I love the beach. On my days away from work, I’ll throw a towel and a book in my dry bag, flip my folding chair over my shoulder and stroll down the block to the warm sand.  And I’m never without my favorite boardshorts.  The other day I noticed I...

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