Hospitality

We are Experience Engineers in Hospitality! Do you want to ‘up’ the experience within your hotel or restaurant and turn every touchpoint into a memorable experience?

Our reason for being is to spread delight by creating positive and memorable experiences for your customers. We change the way people learn, lead and interact. We transform companies through Reverse Thinking & Engineering, by engaging people and empower them to make a difference. Triggering companies to work collectively to create memorable experiences for their customers. Start Reverse to go Beyond Customer Satisfaction!

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Receptionist or Director of first impressions?

Have you experienced or hoped for this to happen? A warm welcome with a big smile, cup of coffee, tea or water, some sweets and chocolates placed right in front of the reception desk, a smooth check-in process, a room with a nice view - getting all you asked for...

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Cammio Video Recruitment Hospitality Me and All Hotels Lindner
Video Recruitment to Assess Future Co-workers at Me and All Hotels

Obsessed with providing a premium candidate experience to fit their unique atmosphere, Me and All Hotels, the second brand of Lindner Hotels AG will now use Cammio to assess their Future Explorers (m/f/d). With their urban and casual flair, me and all hotels address to city and business travelers as well as local heroes willing...

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David Keen - CEO at QUO Global - Hospitality
Revolution in Hospitality – Overthrow your org chart!

Even if we take the hotel out of hospitality, it remains a people-centered industry. Enlightened leaders share the vision that people drive this business. Even so, there’s a massive difference between being greeted by a baseball-capped, denim-shirted egalitarian millennial and being ushered in by an attendant wearing a three-piece suit...

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TEDx Athens - Jeroen van der Schenk - Experience Engineer Performance Solutions 4
Jeroen van der Schenk on stage at TEDx Athens 2018

What would happen if you take out all conditions and expectations out of ‘reciprocity’? Give and share because you believe in, and live, your purpose. Trusting on things to happen. Something. Somewhere. From someone…? On june 2, 2018 our colleague and Experience Engineer Jeroen van der Schenk shared his story about 'reverse...

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Emaar Hospitality Group Launches Innovative Service Culture Program to Enhance Guest Experience

Emaar Hospitality Group, the hospitality and leisure business of Emaar Properties PJSC, has launched an innovative service culture program that aims to transform every touch point of the guest journey into a genuine lifestyle experience. Further building on the brand values of Address Hotels + Resorts, Vida Hotels and Resorts...

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