Jobs | Senior Trainer / Consultant Customer Experience

Amsterdam / Hoofddorp (Netherlands)
JOB CATEGORY

Trainer / Consultant
Customer Experience

EDUCATION

Master Degree

LOCATION

Amsterdam / Hoofddorp (Netherlands)

EMPLOYMENT TYPE

Fulltime or Freelance

ARE YOU OUR NEW SENIOR TRAINER/CONSULTANT?

Are you able to be the strategic partner for strong (global) brands and to make the difference in the field at the same time? Are you passionate about helping organizations and teams to develop and deliver an outstanding experience for their customers? Do you believe people and leaders are key to create a memorable customer experience? Do you have experience as a consultant in the field of customer experience and/or (leadership) development programs? Then we might have an interesting job for you!

THE IDEAL CANDIDATE

We are looking for a team member with strong consulting skills in the field of change and (leadership) development. You love to work in a fast-paced and dynamic environment and within a team of great professionals, who want to make the difference for our clients and help create Raving Fans.

Customer Experience (development) is not a secret for you. You are able to translate the needs of strong global (and high demanding) brands into an approach that helps bridge the gap between what companies promise and what they deliver. Our mission is to spread delight! We accompany organizations where people make the difference on their journey towards consistent and memorable experiences, the creation of raving fans and ambassadors, with more passion, energy & fun at work, enhancing the overall performance and ensuring that the change is sustainable.

The perfect match:

  • You have a Masters Degree
  • You have 8+ years of experience in the field of consulting and facilitation/training
  • You have relevant experience in designing and deploying leadership and/or organizational change programs for (international) companies
  • You have excellent commercial skills
  • You know when to make use of your analytical or pragmatic skills
  • You are a team player, with a strong opinion and table presence
  • You are looking forward to traveling and work with great clients and people all around the globe
  • You are fluent in Dutch & English, German is a big pré.

ABOUT THE JOB

In the role of senior trainer/consultant within PS you are in the lead to the (co-) develop and support the deployment of programs around leadership development and customer experience. You will work in an international team with different specialists, from both the client’s side as well as the PS-team.

Our programs are designed based on a good analysis of the desired change and executed with a close eye on the client’s specific brand experience, challenges, and needs of the target audience. One the one hand you are the strategic consultant able to advise on and oversee the necessary approach and keep track. On the other hand, you help to execute the designed learning solutions as a facilitator, often through a Train-the-Trainer approach.

We are curious to know what talents you can bring to the table, for the client as well as the team and the entire company. We are looking for a smart and connecting person, who loves to combine her/his analytical skills with her/his capability to engage and excite teams through workshops, trainings etc.

IS THIS YOU?

Did all of this make your heart jump a little? Are you dreaming of how this new challenge would look like? We are really looking forward to meeting you!