Jeroen Ruigrok

Cultural Diversity - Employee Engagement
How To Embrace Cultural Diversity in the Employee Experience?

Culture is not easy to grasp... Organizational culture is dynamic and shifts constantly in response to external (new clients, trends) and internal (leadership, new employees, etc) changes. So, trying to grasp culture is complicated by the reality that is changing on a daily basis. But is that necessary to define...

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Rove Hotels Dubai - Photo 1
An Experience Driven Culture… What’s That All About?

In the wake of media coverage over shockingly poor Customer Experiences, such as the recent dragging of a passenger off an overbooked United Airlines flight, we have to ask ourselves: How does an organization get to the point where processes in practice are working against them? In this age of Employee...

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