SUCCESSFUL UPSELLING IN F&B
Authentic and excellent customer service is always individual and cannot be standardized. Today, it is important to create experiences and actively guide customers to generate additional sales in the restaurant or room service. Guest enthusiasm is no longer just about a great product and friendly staff. Instead, guests want to be recognized as an individual and be advised by passionate co-workers.
+ online pre- and postwork
8 – 18
from € 495
Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
In this training you will learn techniques that you can use to quickly build a bond with the customer. In order to ensures sales success! You will get an overview of the most important parameters, together with instructions and tips for efficient use. You will be able to identify the needs of the customer quickly and efficiently. This will not only give you the opportunity to achieve a successful sale / additional sale in the restaurant, but also to inspire your guests. Which contributes significantly to customer loyalty. The identification of customer needs, the description of the food and the appropriate formulation plays a crucial role. You will recognize sales opportunities and use them more successfully with the learned communication skills and influencing sales techniques.
THE NEXT BEST THING TO EATING FOOD, IS TALKING ABOUT IT…
WHAT WILL YOU LEARN?
The basic requirements for a positive customer experience
Techniques to identify and understand various customer needs
Ways to establish a comfortable and useful customer connection
How to create latent customer needs and therefore sales opportunities
To identify and optimize existing sales opportunities
The ability to choose and utilize the ideal up selling techniques depending on various situations, needs, and sales opportunities