BOOST CUSTOMER EXPERIENCE
One of the ultimate goals of every team and organization should be to turn customers into Happy Fans. Who act as free ambassadors actively promoting your brand, as a result of the positive experiences they have. Because they feel Surprised, Touched, truly Assisted and/or Recognized. Like STARs do it on stage, co-workers stand in direct contact to the customers. They can turn each touchpoint with a customer into a memorable experience. Or not. People are the experience, and experience is the marketing! You can be(come) a true Experience STAR in less than one day, register for the Experience STARs Bootcamp now!
+ online pre- and postwork
8 – 30
Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.
One of the most important goals of a company should be to create enthusiastic and loyal fans from customers, guests, passengers or patients. A true fan keeps coming back to your company and recommends it because of the experiences it creates. All fans of your brand are surprised, touched and feel understood. In this Bootcamp we will turn your employees and your customers’ customers into Experience STARs. The training also serves as a good basis to tune both your client’s and your own employees’ team to a common goal and get to know each other better.
GOOD CUSTOMER EXPERIENCE IS EASY TO RECOGNIZE, BUT IT CAN BE DIFFICULT TO DELIVER
WHAT WILL YOU LEARN?
The relevance of connecting hearts and likes and how people are the experience.
Why CX (Customer experience) is hot and what are relevant trends?
Who are gamechangers in terms of experience delivery, and what can we learn from them?
Reverse Thinking (model and basic philosophy) to go beyond customer satisfaction.
What makes people true Experience STARs? And how do I become one (too)?
How to develop Surprising, Touching, Assisting and Recognizing behavior in your workplace.