EXPERIENCE STARS Train the Trainer

One of the ultimate goals of every team and organization should be to turn customers into Happy Fans. Who act as free ambassadors actively promoting your brand, as a result of the positive experiences they have. Because they feel Surprised, Touched, truly Assisted and/or Recognized. Like STARs do it on stage, co-workers stand in direct contact to the customers. They can turn each touchpoint with a customer into a memorable experience. Or not. People are the experience, and experience is the marketing!

You can be(come) a Certified Experience STARs Trainer in three days. This program comes with a ready-to-go fully scripted trainer toolkit!

DURATION

3 days
+ online pre- and postwork

# PARTICIPANTS

6 – 18
participants

TRAINING FEE

€ 2.950
excl. VAT

Note: this training is also available as an incompany training. Click here to request information or contact our global support office at +31 (0)23 – 510 0 510.

LEARNING OBJECTIVES

Imagine for a moment that you can turn every client and every participant into a happy fan and a free ambassador for your services. Because they feel surprised, touched, truly assisted and/or recognized? Join our global network of Certified Experience STARs Facilitators. After the certification program you’ll be able to deliver the Experience STARs customer experience programs yourself within your organization. A ready-to-go trainer toolkit is included in the program. During the certification program we’ll set you up for succes!

COURTEOUS TREATMENT WILL MAKE A CUSTOMER A WALKING ADVERTISEMENT

James Cash Penney

WHAT WILL YOU LEARN?

Understanding the Reverse Thinking Philosophy, which takes the desired customer experience as a starting point.

The STAR Behavior of Customer Experience Game Changers and how to apply and refine it in your own business

How to train STAR programs in your own company and how to focus on customer experience

How to develop and structure a STAR training course with appropriate content and supporting material

Gaining tremendous insights into customer experiences, context, how to influence and build them.

Experience STARs License Agreement

A license agreement is part of the Experience STARs Certification Program. For participants who wish to facilitate Experience STARs training as a freelance trainer or outside their own organization a participant fee of € 20.00 / $ 22.50 will be charged by Performance Solutions. For in company sessions no fees will be charged.

LIKE WHAT YOU SEE?

Register now for the Experience STARs Train the Trainer. Do you have a question? Feel free to contact us, we’ll be happy to assist you! Click here to drop us a line or call our Global Support Office at +31 (0)23 – 510 0 510.